Housing Services Coordinator

2 weeks ago

Newcastle, New South Wales, Australia beBeeTenancy Full time $70,000 - $98,000

The role of a Tenancy Relations Officer is to provide quality housing services to achieve sustainable tenancies. This position is responsible for performing a range of tenancy management and tenant service functions.

The main responsibilities include:

  • Responding to enquiries regarding all tenancy services.
  • Referencing tenants to other support partners as required.
  • Addressing neighbourhood complaints relating to tenants to achieve resolution.
  • Preparing and representing at tribunal or court.
  • Conducting sign-ups of tenancies, including explanations of conditions.
  • Completing Property Condition Reports and identifying tenant charges.
  • Conducting property viewings and pre-vacate inspections.
  • Negotiating Payment Plans and addressing issues relating to breaches of tenancy agreements.

A strong understanding of the Residential Tenancies Act and other relevant legislation is essential.

The ideal candidate will possess:

  • Well-developed communication and negotiation skills.
  • Able to display sensitivity, empathy, discretion and diplomacy.
  • Demonstrated organisation skills: personal organisation and work organisation.
  • Skills in the use of computer software packages for word processing, databases and spreadsheets.

Bonus points for experience in the social or community housing sector or residential real estate.

This role offers a range of benefits including salary sacrifice options, study leave and flexible working arrangements.

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