Administrative Officer

4 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Administrative Officer (Registry) role at Illawarra Mercury. Duration: 2 Months (01/09/2025 to 31/10/2025). Location: Wollongong (Onsite).

Responsibilities
  • Provide information to clients face to face, by phone or in writing, record action taken and follow up where required.
  • Prepare matters for hearing (organise copies of papers for tribunal members, notify parties, arrange reporting services, interpreters and country venues and travel for members and make arrangements for clients with special needs).
  • Provide a range of administrative and clerical support services, including fax, post, photocopying, compilation and distribution of documents.
  • Prepare routine correspondence, as required, ensuring all documentation conforms to Tribunal presentation, style, format and content protocols.
  • Input all relevant data in the Tribunal's case management system and create, store, retrieve and archive Tribunal files to ensure the accurate and safe storage of data/information to comply with the required standards.
  • Seek guidance from, and escalate more complex matters to the Senior Registry Officer/Team Leader, as appropriate.
  • Maintain an up-to-date knowledge of relevant legislation and operational procedures and contribute to the development and implementation of business process and service delivery improvements.
  • Visa Status and Security Clearance: Candidates with full Australian working rights can apply for this role.
Qualifications
  • Demonstrated working experience in a high volume, frontline customer service environment.
  • Demonstrated experience to provide clerical, administrative and customer service support to the Tribunal.
  • Demonstrated ability to motivated and self-drive to provide excellent customer service in Tribunal environment.
  • Demonstrated ability to undertake a range of administrative support services relating to the work of the Tribunal, including data entry, preparing correspondence, and maintaining electronic and file records.
  • Working experience with Children Check Clearance.
  • Demonstrated experience in exercising judgement in a respectful manner when dealing with parties in an often volatile and emotive environment.
  • Experience in identifying and responding to changing workloads and priorities, and meeting deadlines within tight timeframes in a high-volume environment.
  • Demonstrated experience in dealing professionally with tribunal members and parties.
  • Strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Technology, Information and Media

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