Service Desk Engineer

1 week ago

Perth, Western Australia Paxus Full time $60,000 - $80,000 per year

Our client, a global consultancy, is seeking a Service Desk Engineer to deliver on-site technical assistance in Perth CBD for a 12-month contract (renewable) to support a leading mining company.

In this role, you will ensure the efficient and safe resolution of IT incidents and requests according to established SLAs. Your key responsibilities include troubleshooting, hardware/software support, and maintaining excellent service levels.

Responsibilities:
  • Provide on-site and remote technical support for end-user devices (laptops, desktops, mobiles/tablets).
  • Install, repair, and maintain computer equipment and software.
  • Diagnose and resolve hardware and software issues, minimising user disruption.
  • Provide second-level support and collaborate with the Service Desk and other teams.
  • Maintain professional conduct and contribute to team support.
  • May require participation to join an on-call rotation to address urgent issues after hours.
Requirements:
  • Technical degree or equivalent experience preferred.
  • 2+ years experience in Level 2 workstation support, and service management.
  • Experience in the mining/resource industry is desirable.
  • Strong customer service and communication skills (both technical and non-technical).
  • Proficiency in ticket management, SLA principles, Windows 10/11, M365, ServiceNow, Active Directory, Azure, mobile device support, Intune/SCCM, and print devices.
  • Networking knowledge, voice and video conferencing skills.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nicole Oo via email: ***

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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