Senior Service Officer Payroll

Overview

Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 plus superannuation and leave loading
Employment Type: Temporary up to 6 months
Location: Parramatta, Orange, Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The HR Process Operations team within Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. This role provides day to day supervision to a payroll team, working with the Team Leader and Manager to ensure efficient and accurate processing of payroll related transactions.

Key Responsibilities

• Lead a team of payroll officers, ensuring quality service to customers to support efficient payroll processing.
• Manage the day-to-day workload of your payroll team to ensure completion of tasks within agreed timeframes.
• Provide support and advice on complex requests

About You

• Experience in payroll processing in SAP, working in a shared services transactional environment
• Experience leading a payroll team, with a demonstrated ability to manage high work volumes during peak times
• Attention to detail
• Ability to communicate clearly and effectively in writing and on the phone
• Understanding on NSW Government payroll awards and legislation

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

For enquiries relating to recruitment please contact Michael Yoon at Michael.Yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 15th September 2025 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Diversity and Inclusion

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.

For more information

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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