Operations Coordinator

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We're looking for an Operations Coordinator to help keep our business running smoothly and efficiently. This is a role for someone who is both highly organised and proactive, capable of balancing multiple priorities with ease. You will bring experience from a work environment where attention to detail, problem-solving, and relationship-building are essential. This is an opportunity to contribute to the success of our team while growing and evolving your own skills and experience.

• Operational Excellence: Provide essential administrative and operational support, bringing creativity and polish to slide decks, coordinating in-person and remote events, managing the company calendar, and overseeing meeting logistics.
• People Team Support: Partner with the People team to support recruitment processes and deliver seamless onboarding and offboarding experiences.
• Administrative Support: Assist the Finance team with day-to-day tasks such as handling mail, organising hardware for new joiners, and staying on top of audits and reviews of collateral and materials.
• Team & Leadership Support: Anticipate the needs of leadership and team members, proactively addressing challenges before they arise.
• Relationship Building: Foster positive connections across teams, acting as a trusted point of contact and support.
• Problem-Solving: Apply critical thinking to resolve issues quickly and effectively, keeping things moving forward.
• Adaptability & Growth: Continuously learn and adapt, applying new skills quickly and effectively to support evolving business needs.
• Role Modelling: Demonstrate our values by leading with humility, respect, and a go-above-and-beyond mindset.

This role is not your typical 9-to-5; it suits someone who thrives in a fast-paced environment with evolving priorities. If you're excited by new challenges and making a measurable impact on team outcomes, you'll find this role rewarding.

This position is designed for someone who brings the right attitude and a strong growth mindset, even if you don't have extensive workplace experience. We prioritise passion and engagement over pre-existing technical skills.

The ideal candidate will be someone who:

• Loves to learn: You're a keen learner and see growth opportunities everywhere.
• Thrives on variety: You adapt to a dynamic work environment with changing priorities and contexts.
• Enjoys creating moments: You're excited by organizing engaging experiences for our team.
• Values collaboration and autonomy: You want to be part of a team with a flat structure that promotes freedom of thought, where you can work autonomously and as a strong team player.
• Is proactive and organised: You're a self-starter who learns and acts without waiting for instruction; you're highly organised but adaptable when priorities shift.
• Can see the big picture and the details: You can zoom in and out to understand both broad goals and specific tasks.
• Embraces flexibility: You're comfortable working from our Richmond office and remotely from home.

We are the Innovation and Experience company, a full-service product consultancy accelerating growth for Australia's most successful businesses. We employ 60+ people working in cross-functional teams to innovate and deliver outcomes powered by a product mindset, design thinking, and Agile delivery. Work flexibility and work-life balance are core values.

• Flexible work options
• Home technology setup with laptop and monitor
• Generous leave programs including 15 days life leave per year and paid parental leave
• Focus on growth and training — quarterly training days, a structured feedback and goal-setting program, and tailored learning and development experiences
• A work environment that brings people together socially and culturally

Our role descriptions include a strong commitment to equity and inclusion. We welcome applicants from all backgrounds and identities. We actively seek individuals who embody integrity and empathy. Our people are our most valuable asset, and the diverse skills and perspectives that individuals contribute are key drivers of our success.

Port Melbourne, Parkville, Melbourne, and Docklands-based opportunities listed on the posting. Referrals increase your chances of interviewing at IE by 2x.