Customer Service and Logistics Specialist

3 weeks ago

Sydney, New South Wales, Australia imei Enterprising Mobility Full time
Customer Service and Logistics Specialist

An exciting opportunity is available for a Customer Service & Logistics Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company

Working in a welcoming, energetic team, you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same, but you will ensure all customers:

  • Are supported in the latest technology for mobile and unified communications
  • Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
  • Ensure that our customers are always kept connected
  • Work closely with Telstra and other major tech vendors
  • Maximise their time connected with basic troubleshooting
  • Use the tools, knowledge, and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

  • Order processing (pick, pack and dispatch)
  • Maintaining databases of logistics information
  • Coordinating and servicing all our equipment
  • Perform administrative duties and provide support to all departments
  • Maintain effective communication channels with all departments
  • Maintain relevant, accurate and accessible records of all activities

About you

Attributes & competencies that we are looking for:

  • Excellent communication and interpersonal skills
  • Problem solving and analytical skills with the ability to work through issues
  • A 'can do' attitude
  • Previous experience in a logistical support role is preferred but not essential

Benefits and perks

  • Free café quality coffee, monthly lunches and a great social scene
  • Close to Sydney's amazing beaches such as Manly and Dee Why and its restaurants and cafés
  • Free onsite parking
  • Lots of free healthy snacks and fresh fruit

imei is passionate about rewarding production, and you will have the opportunity to earn a monthly bonus based on customer feedback, accuracy of information, and the level of support you provide.

Through thorough training of our tools, knowledge of our products, and our processes and procedures, the right person will have the opportunity for internal career growth following our pathways system.

If this sounds like something you will thrive and excel in, apply now

Job details:
  • Reference #CSL2305
  • Updated on 10 February 2025
  • Expertise Customer Service - Call Centre (Call Centre & Customer Service)
  • Salary $53,000 - $65,000
  • Work Type Full-time, Permanent
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