IT Service Centre Analyst

4 weeks ago

Brisbane, Queensland, Australia First Focus Full time

1 week ago Be among the first 25 applicants

We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people who want to deepen their Service Centre skills and work in a large, welcoming team supporting significant Queensland institutions. This role could be your next big opportunity if you pride yourself on teamwork, professionalism, and the ability to work well under pressure.

Role

In this role, you will be expected to support:

  • Microsoft Server and Desktop products
  • Active Directory & Exchange access management
  • Citrix hosted desktop environments
  • Desktop hardware configuration & troubleshooting
  • A proven track record of success in a Helpdesk/Service Desk environment
The following would be viewed advantageously:
  • Experience and strong working knowledge of ticketing systems, SLAs, and timesheet management
  • ITIL understanding, specifically around best practice IT services, operations, and processes
  • A history of outstanding performance in customer service roles
Requirements

As a Service Centre Analyst, you will demonstrate most, if not all, of these skills and abilities:

  • Strong attention to detail, highly developed problem-solving and troubleshooting abilities
  • Initiative and flexibility within the workplace
  • Energy, integrity, reliability, and accountability
  • Excellent time management skills
  • Well-developed written & verbal communication skills
  • Superior interpersonal skills to communicate effectively with clients' staff at all levels
Benefits

This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a supportive team culture and environment. There are opportunities for career development in IT, with ample training provided upon appointment. We have immediate openings across Level 1, 2, and 3 roles, so apply now

Additional Information

Seniority level: Associate

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

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Locations:
  • Brisbane City, Queensland, Australia
  • Brisbane, Queensland, Australia
  • Kedron, Queensland, Australia
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