Student Support Coach

About TAFE Queensland

TAFE Queensland is an organisation that puts our customers – students, employers, communities – at the centre of everything we do. TAFE Queensland is the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, we have delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We were named the 2024 Large Training Provider of the Year at the Queensland Training Awards and the 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Role

In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in "making great happen" through the embodiment of the following core values and behaviours in all that we do:

• We take ownership
• We invest in each other
• We seek to understand
• We celebrate success

Your Opportunity

We have two exciting permanent, part-time (0.5 FTE) positions available to join our Student Support team at TAFE Queensland's Toowoomba Campus.

As The Student Support Coach, You Will

• Provide support and agreed reasonable adjustments to students with a disability in vocational education and training programs delivered in TAFE Queensland.
• Assist Faculties in achieving increased student retention and completion rates by ensuring the needs of students and clients are met.
• Undertake a broad range of administrative and record-keeping tasks associated with the work unit.

This position reports to the Manager, Student Support and Wellbeing.

Salary

The part-time (0.5 FTE) salary range for this position at the OO4 classification is $36,228 - $39,643 (gross) per annum.

Benefits

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Work at Home Software (e.g. Adobe and Microsoft software)
• Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• White Ribbon Australia Accredited Workplace
• Free car parking

Mandatory Requirements

Applicants must possess the following:

• Current Queensland Driver's Licence
• Current Blue Card or Exemption Card to comply with the Working with Children (Risk Management Screening) Act 2000
• Current Queensland Disability Worker Screening Card

Highly Desirable

• Training in/understanding of inclusive education
• Experience in Student Support Services or Education settings
• Experience working with diverse student populations with complex needs
• Proven ability to manage administrative tasks efficiently, ensuring all duties are completed accurately and on time, while maintaining confidentiality and integrity of student information
• Knowledge of Assistive Technologies and Inclusive Learning Tools

How You Will Be Assessed

The ideal applicant will have the following key capabilities:

• Demonstrate high level planning and organisational skills with the ability to achieve outcomes within identified timeframes while displaying initiative and adaptability in a dynamic environment
• Knowledge and experience in using word processing, spreadsheets and database applications
• Experience working as a collaborative and effective team member delivering high levels of service and engaging with students, employers and staff
• Ability to analyse issues and recommend appropriate action within relevant legislation, guidelines and frameworks
• Well-developed written and verbal communication skills with the capacity to consult, liaise and negotiate
• Ability to engage effectively with students from diverse backgrounds, including those with disabilities, providing tailored coaching and support for academic success and equitable access

How To Apply

If you're interested in this role, use the 'Apply' button to progress to the TAFE Queensland Recruitment Portal to view the full role description. When submitting your application, please provide:

• A detailed resume with contact details for two referees (one of whom is your current supervisor)
• A cover letter outlining your skills, abilities, knowledge and experience, why you are interested in the role, and what you will bring, in alignment with the assessment criteria (maximum 2 pages)

Closing date: 9:00am, Monday 29 September 2025

Job Reference Number: TQ2025-856

Contact

Miranda Woodland
Manager, Student Support and Wellbeing
Phone: 0468 572 698
Email: Miranda.Woodland@tafeqld.edu.au

Occupational group Administration

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