Senior Client Experience Manager

4 weeks ago

Brisbane, Queensland, Australia Orchard Talent Group Full time

1 day ago Be among the first 25 applicants

Direct message the job poster from Orchard Talent Group

Associate Director | Disability | Child Youth & Families | Social Services | 0426 634 234 | Josh@Orchardtalent.com.au

The organisation
Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. We believe everyone deserves to get more out of life and are committed to helping our clients achieve their goals through integrity, collaboration, and continuous improvement.

The opportunity

  • Take the lead in shaping the future of Nextt's Brisbane services, ensuring exceptional client outcomes and sustainable growth.
  • Drive strategy across a multi-million-dollar portfolio, influencing both operational delivery and long-term service development.
  • Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care.
  • Work with senior leaders across Quality, Safeguards, People & Culture, and Business Development to align workforce capability with participant needs.
  • Champion innovation and continuous improvement in client experience, building stronger connections with clients, families, and the wider community.
About you
  • Proven track record as a senior leader in disability, health, or community services, with the ability to balance operational excellence and strategic growth.
  • Natural relationship builder with the presence and influence to engage stakeholders at all levels.
  • Commercially astute, experienced in managing complex budgets and driving performance across large teams.
  • Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
  • Tertiary qualifications in health, allied health, disability, or business management.
What's on Offer

This is a unique opportunity to step into a pivotal leadership role with one of Australia's leading NDIS providers. Based in Brisbane with flexibility to work from home, you'll enjoy:
  • A competitive remuneration package including salary packaging and benefits.
  • Scope to shape the future direction of Nextt's services and influence outcomes at a strategic level.
  • A collaborative, values-driven executive team who will back your leadership and ideas.
  • Professional growth and career development in a high-impact national organisation.
How to Apply

For a confidential discussion or role-related questions, please contact Josh Kyle of The Orchard Talent Group:
E: Josh@orchardtalent.com.au
To apply please submit your current CV via the link.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement
  • IndustriesNon-profit Organizations

Referrals increase your chances of interviewing at Orchard Talent Group by 2x

Sign in to set job alerts for "Experience Manager" roles.Managing Director – Australia & New ZealandDeputy Director-General / Chief Operating Officer

Brisbane, Queensland, Australia 3 weeks ago

Northgate, Queensland, Australia 1 day ago

Browns Plains, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

North Lakes, Queensland, Australia 3 weeks ago

Critical Escalation Manager (APAC) - Customer (P692)

Brisbane, Queensland, Australia 23 hours ago

Salisbury, Queensland, Australia 22 hours ago

Brisbane, Queensland, Australia $120,000.00-$130,000.00 3 days ago

Brisbane, Queensland, Australia 4 days ago

Brisbane, Queensland, Australia 17 hours ago

Brisbane, Queensland, Australia 4 days ago

Moreton Bay, Queensland, Australia 1 week ago

North Lakes, Queensland, Australia 3 months ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Head of Supply Chain Platforms (Flexible Location)

Brisbane, Queensland, Australia 2 weeks ago

Stafford, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 days ago

Brisbane City, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 4 months ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 3 months ago

Carina Heights, Queensland, Australia 4 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Stafford, Queensland, Australia 1 month ago

Aspley, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane Airport, Queensland, Australia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Client Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia McLean Care Ltd Full time $120,000 - $180,000 per year

    At McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities. As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are currently seeking a passionate and experienced Client...

  • Client Experience Consultant

    4 weeks ago

    Brisbane, Queensland, Australia PictureWealth Full time

    Join to apply for the Client Experience Consultant role at PictureWealth4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About PictureWealthPictureWealth is a leading FinTech within the financial advisory industry providing access to on-demand financial experts across wealth and insurance....

  • Client Experience Consultant

    4 weeks ago

    Brisbane, Queensland, Australia PictureWealth Full time

    Join to apply for the Client Experience Consultant role at PictureWealth4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About PictureWealthPictureWealth is a leading FinTech within the financial advisory industry providing access to on-demand financial experts across wealth and insurance....

  • Senior Client Accountant/Manager

    10 hours ago

    Brisbane, Queensland, Australia Fluid Accounting and Finance Full time $120,000 - $180,000 per year

    Senior Client Accountant/Manager role for someone looking for a new challenge or next step in their career in a modern firm with an enviable working environment with partnership opportunities. About the Role With direct access to Partners you will be working for a firm that values your input and provides a genuine career-path. As key senior member of the...

  • Senior Client Growth Manager

    6 days ago

    Brisbane, Queensland, Australia Hall & Wilcox Full time $120,000 - $180,000 per year

    Permanent, full-time position. Flexible working opportunities will be consideredHybrid and flexible working; WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipmentReward and recognition, including competitive remuneration and career progressionLearning and career development...

  • Client Experience and Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia Global Payments Full time

    Client Experience and Success Manager page is loadedClient Experience and Success ManagerApply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R0059737Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions...

  • Client Experience Coordinator

    2 days ago

    Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $90,000 per year

    Help Us Shape the Future of Aged CareAt Trilogy Care, we're looking for people who combine empathy with energy to create real impact for older Australians. As part of our Client Experience team, you'll play a key role in enhancing the client journey - making sure every client feels supported, connected, and empowered.This isn't a frontline care role....

  • Client Experience Consultant

    2 days ago

    Brisbane, Queensland, Australia PictureWealth Full time $60,000 - $90,000 per year

    Full Time Position - Monday - Friday - 38h/weekGreat location - Broadbeach or Brisbane OfficesCareer progression opportunityPictureWealthis a leading FinTech within the financial advisory industry providing access to on-demand financial experts across wealth and insurance. PictureWealth has blended professional human knowledge with the digital world to...

  • Occupational Therapist

    2 weeks ago

    Brisbane, Queensland, Australia Senior Helpers Full time $64,208 - $118,729 per year

    *** Join Our Team at Senior Helpers FNQ as an Occupational Therapist *** FLY IN FLY OUT -Are you an Occupational Therapist passionate about making a difference in people's lives? Senior Helpers FNQ Cairns is looking for an enthusiastic, compassionate, and dedicated individual to join our supportive team. Are you looking for a change of place in your job?...

  • senior client advisor

    1 week ago

    Brisbane, Queensland, Australia Louis Vuitton Full time $104,000 - $150,000 per year

    PosteWe Never Stop Dreaming. We Craft New Realities.Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Senior Client Advisor in our iconic Brisbane store, you'll be a leader in shaping unforgettable client journeys and driving exceptional performance. This is your opportunity to elevate the Louis Vuitton experience...