Service Designer

3 weeks ago

Perth, Western Australia Talent Full time

Talent Perth, Western Australia, Australia

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Join to apply for the Service Designer role at Talent

Talent Perth, Western Australia, Australia

Join to apply for the Service Designer role at Talent

Experienced Service Designer Required For a 12-month Contract.

An exciting opportunity exists to join a dynamic, multidisciplinary team working on high-priority digital transformation initiatives within a large public sector program. This long-term contract offers the chance to lead meaningful service design work that directly impacts user outcomes.

About You

You're a service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver meaningful change. You enjoy tackling complex problems and shaping services that make a real impact.

Essential Skills And Experience Required

  • Demonstrated expertise in service and process design
  • Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
  • Proficient in design thinking, research, and the Double Diamond framework
  • Skilled in managing stakeholders in complex environments
  • Experience documenting current and future state user journeys
  • Familiarity with multi-platform service integration and digital marketing environments

Desirable Experience

  • Understanding of public sector service delivery
  • Knowledge of digital marketing platform capabilities (e.g., CRM, websites)
  • Experience designing for diverse user groups or vulnerable populations

About The Role

  • Lead end-to-end service design within a large-scale public sector initiative
  • Collaborate with policy, tech, and delivery teams to shape user-centred services
  • Apply evidence-based research and co-design methodologies
  • Translate user insights into actionable service improvements
  • Remote-friendly role with flexible working arrangements

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to irene.yam@talentinternational.com by clicking the "APPLY NOW" button. For a list of all vacant positions, please see our website www.talentinternational.com.

For further inquiries, please call Irene Yam on 0477225977 or (08) 6212 5518.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Design, Art/Creative, and Information Technology
Industries
  • Staffing and Recruiting

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