Experience Designer

2 weeks ago

Perth, Western Australia Bankwest Full time
Various Experience Designer Roles Available
  • Senior, mid-level & junior
  • Permanent & 12-month contract

Who We Are

The Customer Experience & Design team at Bankwest is a collaborative, multi-disciplinary team encompassing CX strategy, experience design and accessibility. We help turn strategy into reality through the design of customer-led digital experiences that bring our brand proposition to life.

The CXD team sits within the Customer & Marketing Communications Centre of Expertise and works in close collaboration with the delivery crews, product, marketing, risk, technology, operations and other specialist teams across the bank, as well as agency partners.

Key Responsibilities
  • Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy through research, workshops, and co-design.
  • Translate insights into concepts, user flows and prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
  • Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
  • Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
  • Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
  • Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a "test and learn" mindset
  • Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
  • Contribute to evolving our design system for consistency, scalability, and efficiency.
  • Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.

Skills and experience required:
  • Strong research, UX and UI design skills with experience in mobile apps and web
  • Proficiency with Figma and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
  • An understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
  • Excellent communication and collaboration skills, with experience working with cross-functional teams and influencing stakeholders
  • Designs holistic experiences aligned to big picture strategy
  • Tackles undefined and complex projects, systems, platforms and services, backed by strong rationale
  • A risk mindset and experience working in an Agile delivery framework.
  • A portfolio that showcases end-to-end experience design thinking, craft, and measurable impact.

So, why work at Bankwest?

As one of Perth's largest design teams in an organisation investing in digital platforms and CX, you'll have the opportunity to be part of and learn from a talented group of people to grow your career.

Benefits at Bankwest:
  • CBD location and modern offices
  • Fun and inclusive culture
  • Flexible working
  • Discounted financial products and other staff deals
  • Salary packaging and purchased leave options

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/08/2025
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