Registry Services Team Leader

Reporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users. Registry services include:

• providing the initial point of contact that clients have with the courts.
• providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court.
• processing, filing and sorting documents, including quality assurance and archiving functions.

• leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups
• providing statistical reports to the court services management team in relation to trends and issues associated with local service provision
• managing change in a challenging and fast moving environment
• developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups
• ensuring the policies and standards of the courts are promoted and maintained

• Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment.
• Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
• Demonstrated sound organisational and problem solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.
• Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management.
• Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability.

• Australian citizenship – the successful applicant must hold Australian citizenship.
• Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
• Successful applicants engaged into the APS will be subject to a probation period.

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability. First Nations peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds, mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

To apply, please complete the application form on the Court's careers portal. If you have any issues with applying, please email ***********@fedcourt.gov.au. As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application. If you have any technical issues with applying, please email ***********@fedcourt.gov.au

Getting to know the Federal Circuit and Family Court of Australia: The Federal Circuit and Family Court of Australia Act 2021 (FCFCOA Act) merged the Family Court of Australia and the Federal Circuit Court of Australia into a unified court system known as the FCFCOA. The FCFCOA (Division 1) is a superior court that handles complex family law cases and the appellate court for family law matters. The FCFCOA (Division 2) handles general federal law matters and works with Division 1. FCFCOA employees are covered by the Federal Court Enterprise Agreement 2024–2027.