Registry Services Team Leader

6 days ago

Wollongong, New South Wales, Australia Federal Court Of Australia Full time

Reporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users. Registry services include:
providing the initial point of contact that clients have with the courts.
- providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court.
- processing, filing and sorting documents, including quality assurance and archiving functions.

**Key Responsibilities and Duties**

The position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include:

- leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups
- providing statistical reports to the court services management team in relation to trends and issues associated with local service provision
- managing change in a challenging and fast moving environment
- developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups, and
- ensuring the policies and standards of the courts are promoted and maintained.

**Selection Criteria**
- Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment.
- Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
- Demonstrated sound organisational and problem solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.
- Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management.
- Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability.

**Contact Officer

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