Floor Supervisor

4 weeks ago

Gold Coast, Queensland, Australia Artesian Hospitality Corp Full time

The Venue
Surfers Pavilion, part of the renowned Artesian Hospitality group, is a premier waterfront destination in Surfers Paradise, offering an unmatched dining and entertainment experience. As an industry leader in hospitality, we are committed to delivering exceptional customer service, world-class experiences, and a team culture built on passion, excellence, and innovation.

Surfers Pavilion is a 7-day-a-week venue, open from breakfast until late. This role offers 30-38 hours per week on average, with the potential for a full-time position.

The Role
As a Floor Supervisor, you are the face of Surfers Pavilion, leading the front-of-house team in our iconic waterfront venue. Working closely with the Venue Manager, you'll oversee daily operations, ensure seamless service, and drive a team culture that values excellence, teamwork, and fun.

Key Responsibilities:

  • Lead, coach, and mentor a diverse team of hospitality professionals, fostering a positive and engaging work environment.
  • Be hands-on and operational, ensuring smooth service and efficiency during peak periods.
  • Develop and upskill team members, promoting a culture of continuous learning and product knowledge.
  • Maintain and enhance guest experiences, ensuring every visitor receives exceptional service.
  • Uphold the high standards of Surfers Pavilion, ensuring compliance with policies, safety, and operational procedures.

Who You Are:

  • A passionate leader with experience in front-of-house operations in a high-volume setting.
  • A strong communicator who thrives in a fast-paced, team-oriented environment.
  • Someone with a guest-first mindset, dedicated to delivering outstanding experiences.
  • A problem-solver with a proactive and positive approach to leadership.

The Perks
At Surfers Pavilion, we believe in rewarding our team. As a Floor Supervisor, you'll enjoy:

  • Comprehensive on-the-job training and career development opportunities within our expanding group.
  • Competitive pay and pathways for career progression.
  • Exclusive perks, including 50% off food & beverages across all our venues.

Join Us
Apply now and become a part of theSurfers Pavilion team

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