Tenant Participation Officer Team Leader

Tenant Participation Team Leader

Ongoing Full-Time Role

Hunter or Central Coast Location

Clerk Grade 9/10- $129,464 - $142,665 plus superannuation and leave loading

Your role

Leading a motivated and dedicated team, this role will lead and manage the tenant participation team to deliver community engagement initiatives and strategic plans across the district. The team leader will foster strong partnerships between tenants, stakeholders, and Homes NSW to support sustainable tenancies and thriving communities.

What You'll Do

With a strong client focus, this role will drive community engagement initiatives that empower tenants to provide feedback, influence service improvements, and enhance community wellbeing.

The responsibilities of this role will include, but will not be limited to:

• Supervising and supporting the tenant participation team to ensuring compliance with governance standards and achievement of key milestones
• Designing, implementing, and evaluating local social plans and community-based projects that promote resident participation and build community capacity
• Providing accurate reporting and strategic advice through submissions, briefings, and presentations to support informed decision-making and continuous improvement
• Building and maintaining strong stakeholder relationships and partnerships to enhance service delivery, secure funding, and maximise shared value opportunities
• Managing consultations and negotiations with tenants and diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
• Ensuring business practices are in line with current legislative, policy and professional standards and those procedures reflect best practice for tenants, internal clients and project delivery leads
• Prioritising competing internal and external work demands to achieve consistent service/program delivery objectives, given stakeholder expectations, volume, resource constraints, and the diverse range of issues to be resolved within the defined timeframes
  
  

What We're Looking For

To be successful in this position, the ideal candidate will have:

• Minimum 5 years' experience in tenant participation and community engagement
• Qualifications in community development or social planning
• A valid NSW driving licence
• Willingness to travel around to different sites as needed
• Exceptional written and verbal communication skills
• Experience in working in a dynamic legislative, policy, and political environment
• Ability to work under tight deadlines and budgets with competing priorities
• Ability to work in adherence to legislation and governing compliance requirements
• Strong decision-making skills and confidence in providing expert advice
• Advanced risk management ability
  
  

For more information about this role, please click here to download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
  
  

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Requirements

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1 – In 500 words or less, please describe about a project you lead. How did you ensure milestones, timeframes and budgets were being adhered to.
• Targeted Question 2 – In 500 words or less, please tell us about a time you turned an underperforming team to become a close high achieving and results driven team.
  
  

Applications close 20 August 2025 at 11:59pm

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Dare Kavanagh on 0460 029 300 or at dare.kavanagh@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mary Michael on 0499 531 131 or via mary.michael@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.
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