Customer Experience Consultant

Paywise Perth, Western Australia, Australia

Customer Experience Consultant

Paywise Perth, Western Australia, Australia

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Paywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage.

As a Customer Experience Consultant, you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will be instrumental in providing high-quality service and effectively assisting customers as they navigate our range of benefit offerings. Our collaborative culture energises our team, fostering engagement and a shared commitment to our ambitious growth objectives.

Are you ready to begin a rewarding career and contribute to something exceptional?

What We Offer

• A modern, newly designed office located within Perth CBD.

• Rotating rosters with positions available across day, afternoon, night, and weekend shifts.

• Opportunities for career advancement.

• Comprehensive Employee Benefits package, including extensive salary packaging options.

• Monthly team lunches.

• Loyalty Leave entitlements.

• Flexible working arrangements.

About the Opportunity

The Customer Experience (CX) team, based in Perth CBD, is actively seeking a Customer Experience Consultant. Reporting to the Team Leader, your primary responsibilities will include:

• Managing client interactions via phone, live chat, and email.

• Conducting face-to-face meetings with members.

• Administering ongoing amendments to salary packaging arrangements.

• Participating in quality assurance projects.

About You

Key skills, experience, and qualifications:

• Previous experience in the salary packaging industry is highly regarded but not essential.

• Prior contact centre experience is advantageous.

• Demonstrated motivation and passion for delivering customer service excellence.

• Strong written and verbal communication abilities.

• Experience in fast-paced customer service environments is valued.

Next Steps

We are committed to building a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply and join our team at Paywise. Apply now

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Administrative

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