Project Support Officer

Overview

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Standards Australia (SA) is the peak standards development organisation in Australia, with a history dating back to 1922. We employ professionals dedicated to helping shape Australia's future and enabling safe and sustainable progress of Australian communities. Our organisation creates national and international standards that guide products and services, benefiting the Australian community.

About the Role

We are looking for a detail-oriented and proactive Project Support Officer to join our team and contribute to the successful delivery of a key business project. You will coordinate project activities, manage processes such as invoicing and performance tracking, and help ensure the project delivers excellent customer experience, quality outputs, and strong financial outcomes. This is a salaried, full-time, 12 month fixed-term contract.

You'll work closely with internal teams and external partners, contribute to continuous improvement, and help ensure the project meets its key performance indicators (KPIs). This is an exciting opportunity in a dynamic, purpose-driven environment where your work makes a tangible impact.

What You'll Do

• Track and report on key performance indicators across customer experience, marketing, finance, and training platform metrics
• Analyse data trends and provide actionable insights on user behaviour, content effectiveness, and platform usage
• Support the development and maintenance of dashboards and prepare reports for project governance
• Manage platform updates, including content uploads and pricing changes
• Maintain effective relationships with external suppliers and marketing vendors
• Act as a key point of coordination between internal teams including marketing, finance, support, and learning
• Oversee invoicing processes and revenue reconciliation in collaboration with the Finance team
• Provide day-to-day project coordination and administrative support to ensure smooth project delivery
• Support continuous improvement efforts and take on additional tasks as directed by the Senior Manager, Strategic Initiatives
• Work closely with and report day-to-day to the Project Lead on key deliverables

About You

• Undergraduate degree in Business/Commerce, Education, Project Management, or related field
• At least two (2) years' experience in a project support or project coordination role
• Strong attention to detail, ability to prioritise and deliver at pace
• Experience in managing partnerships is advantageous

Culture & Benefits

Standards Australia is proud to have received the Employer of Choice Award for 2023 and 2024. Our iCARE values guide our work - Integrity, Courage, Accountability, Respect, and Excellence. We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition.

What's Next?

If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability for this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are an equal opportunity employer. We value diversity, inclusion, and belonging, and we welcome applicants from all cultural and linguistic backgrounds, ages, genders, Aboriginal and/or Torres Strait Islander people, people with a disability, and LGBTQIA+ communities. If you need adjustments to the recruitment process, please contact recruitment@standards.org.au

Note

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