Front Office Manager

2 weeks ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where No Two Days Are The Same.

At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation We are seeking a dynamic and motivated Front Office Manager to join our Port Douglas team.

How You'll Shine

As the Front Office Manager, you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community, and the corporate office as necessary. You will also be responsible for the following:

  1. Motivate and inspire the front office team
  2. Direct and promote a good working relationship between the various resort departments encouraging teamwork
  3. Lead the recruitment, hiring, and training of all staff to ensure adequate staffing levels at all times, within the budget guidelines
  4. Assist the Resort Manager with the planning, implementing, and monitoring of policies and procedures

What You'll Bring

To be successful in this role, you will have:

  1. Proven management abilities
  2. Availability and flexibility to meet with clients to ensure highest standards are met and maintained within reason, which may include working weekend shifts and public holidays
  3. Demonstrated experience in motivating, inspiring, training, coaching, and disciplining employees
  4. Excellent communication skills (both written and verbal)
  5. Proven ability to recognize and solve problems in the workplace
  6. Ability to multitask and work productively in a fast-paced, changing environment
  7. Experience in Resort Hospitality Management

How You'll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits on offer include:

  1. Professional development funding
  2. Discounted hotel stays across Australia, Fiji, New Zealand
  3. Subsidized private health cover upon successful completion of probation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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