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Hospitality Professional
2 weeks ago
We strive to deliver exceptional customer experiences and build memorable moments for our guests. As a Front Office Supervisor, you will play a vital role in ensuring the smooth operation of our Reception desk.
Key Responsibilities:
- Ensure efficient day-to-day operations of the Reception desk, including greeting and registering owners and guests.
- Provide accurate information about local area attractions and amenities.
- Manage guest issues promptly and professionally.
- Build, develop, train, and lead a team to promote high levels of customer service.
Requirements:
- Proven experience in a Front Office department at a supervisory level (3 years).
- Knowledge of hotel property management systems, preferably Opera.
- Events experience highly regarded.
- Excellent communication skills, written, verbal, and active listening.
- Detail-focused with an organized approach and ability to multitask.
- Positive attitude, vibrant, and passionate about delivering exceptional customer service.
- Exceptional time management skills and ability to work under pressure.
- Strong negotiation and problem-solving skills.
- Proficiency in using a computer and Microsoft Office applications.
- Bookkeeping/finance experience is highly regarded.
- Immaculate presentation and grooming standards.
- Ability to work a flexible roster, including weekends and school/public holiday periods.
Benefits:
- Subsidized private health insurance.
- Professional development funding.
- Discounted hotel stays across Australia, Fiji, New Zealand.
Culture:
We believe in creating an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
What You'll Bring:
- A passion for delivering exceptional customer experiences.
- A positive attitude and vibrant personality.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Immaculate presentation and grooming standards.
How You'll Shine:
As a Front Office Supervisor, you will have the opportunity to make a real impact on our guests' experiences and contribute to the success of our team.
How You'll Be Rewarded:
By delivering exceptional results and demonstrating your commitment to our values, you will be rewarded with opportunities for growth and development, as well as benefits that enhance your overall well-being.
