Senior Manager, Payments Strategy and Experience

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Full time with Hybrid/Remote working options

Inclusive, collaborative team culture

Shape the Future of Payments at IMB – Drive Innovation and Impact

At IMB, we're striving to revolutionise how Australians manage their finances through cutting-edge payment solutions. We're seeking a visionary, hands-on leader to spearhead our payments strategy, encompassing card issuance, digital wallets, real-time payments, and beyond. This pivotal role will elevate customer experiences, streamline operations, and cement IMB's position as a frontrunner in the evolving payments landscape.

Key Responsibilities

Craft and Implement Visionary Strategy:Develop and drive implementation of a comprehensive payments roadmap that aligns with IMB's growth objectives, fostering innovation and scalability

Forge Strategic Partnerships:Collaborate with Payments schemes, Platform partners and key stakeholders to drive innovation and continuous improvement

Enhance Digital Integration:Partner with cross-functional teams to create intuitive, customer-centric payment experiences that delight members

Boost Engagement and Growth:Lead data-powered initiatives to expand card adoption, deepen customer interactions, and drive loyalty

Optimise Operations:Streamline back-office processes to enhance productivity, minimise transaction costs, and improve overall efficiency while ensuring process are compliant

Strengthen Security Posture:Work alongside internal experts to advance fraud detection and prevention strategies, safeguarding our customers and assets

Stay Ahead of the Curve:Monitor emerging market trends, engage with the global payments ecosystem, and integrate insights to keep IMB at the forefront.

What You Bring

Extensive Expertise:10+ years in payments or financial services, with proven strategic leadership in dynamic environments

Technical Proficiency:Hands-on experience with NPP and Card Schemes and platforms; knowledge of fraud management systems

Current Leadership Role:Mid-to-senior position in banking, fintech, or related fields, demonstrating your readiness to hit the ground running

Partner Collaboration Skills:Proven ability to engage effectively with scheme and platform partners to deliver results

Stakeholder skills:Exceptional skills in building relationships, influencing decisions, and leveraging data for insightful, actionable strategies

Track Record of Success:Demonstrated history of spearheading innovation, accelerating growth, and achieving operational excellence in fast-paced settings.

Why Join IMB?

IMB offers a dynamic, inclusive culture where collaboration thrives, and your ideas directly influence how Australians interact with their money. Be part of a forward-thinking team that prioritises customer impact, continuous learning, and bold innovation. Enjoy opportunities for professional growth in a supportive environment that values work-life balance and rewards high performers. Work in a state-of-the-art Head Officein Wollongong, close to shops, cafes, and the beach. Office attendance is flexible and based on team rhythm and location.

Apply now by visiting imbcareers.com.au and following the prompts. Applications close August 3, 2025. For further information, please contact Maria Rawle, Talent Acquistion Advisor - maria.rawle@imb.com.au . (email applications will not be accepted).

Salary match Number of applicants Skills match

Having recently been recognised by Forbes Magazine as one of the world's best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country's leading edge banks.

At IMB, we share a vision and a passion for continuously improving the way we do things – not only with our member's needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.

It's our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.

For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko real time payments and a range of mobile wallets and our online mortgage application solution.

There's a lot to do on our agenda and we are excited about the next phase of our growth… And of course we'll keep having some fun along the way

Our Size May Be To Your Advantage

Having recently been recognised by Forbes Magazine as one of the world's best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country's leading edge banks.

At IMB, we share a vision and a passion for continuously improving the way we do things – not only with our member's needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.

It's our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.

For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko real time payments and a range of mobile wallets and our online mortgage application solution.

There's a lot to do on our agenda and we are excited about the next phase of our growth… And of course we'll keep having some fun along the way