Release of Information Officer

Join to apply for the Release of Information Officer - Reception role at Nepean Blue Mountains Local Health District (NBMLHD).

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Location: Nepean Hospital
Remuneration: $68,338.79 - $70,468.72 per annum
Hours Per Week: 38
Requisition ID: REQ544259
Applications Close: 21/09/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us aims to support your professional life and development in your chosen career path.

About NBMLHD
Nepean Blue Mountains Local Health District (NBMLHD) is a leader in public health services for the Nepean, Blue Mountains, and Lithgow Region. Nepean Hospital is a teaching hospital providing tertiary referral services across emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal ICU, maternity, mental health, rehabilitation, and surgery.

Role Overview
The Release of Information Officer (Reception) is responsible for processing Release of Information (ROI) requests for internal and external customers in compliance with legislation, NSW Health Policy, NBMLHD policy and HIRS procedures. This includes handling in-person and telephone enquiries and applying appropriate decision-making before releasing information. The role supports ongoing patient care and involves daily communication with healthcare professionals.

What You Will Bring to the Role

• Previous experience in a Health Information and Record Service/Medical Records Department or with related record-keeping systems
• Excellent verbal and written communication and customer service skills
• Ability to organise, prioritise and complete tasks within deadlines
• Understanding of confidentiality and information privacy
• Experience using computerised record information systems and Microsoft Office
• Ability to work independently and as part of a team in a changing environment
• Attention to detail and problem-solving ability

Benefits for Eligible NBMLHD Employees

• Accrued Day Off (ADO)
• Salary packaging for tax savings
• Novated Leasing
• Education opportunities through Education Training Service (over 110 courses per year)
• Employee Assistance Program (EAP) for staff and family
• Fitness Passport

NBMLHD is committed to a diverse workforce and is an Equal Opportunity Employer. Applications from Aboriginal and Torres Strait Islander people, people with disability, CALD backgrounds, LGBTQI+ communities, people with lived mental health experience, and mature-age applicants are welcome.

NBMLHD is committed to child safe standards. For more information, please refer to the Child Safe Standards.

For assistance applying through the NSW Health Career Portal, please click here.

What You Will Bring to the Role (continued)

• Experience in a Health Information/Medical Records setting or related record-keeping systems
• Strong verbal and written communication and customer service
• Ability to organise, prioritise and meet deadlines
• Understanding of confidentiality and information privacy
• Proficiency with computerised record information systems and Microsoft Office
• Ability to work independently and in a team

Additional
Temporary visa holder employment may occur only if no suitable permanent resident or citizen is identified and must not exceed visa conditions.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role-related queries, contact Michael Coote at Michael.Coote@health.nsw.gov.au

• Entry level

• Full-time

• Business Development and Sales
• Industries: Hospitals and Health Care