Release of Information Officer

4 weeks ago

Tamworth, New South Wales, Australia NSW Health Full time
Release of Information Officer - Reception

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Location: Nepean Hospital
Remuneration: $68,338.79 - $70,468.72 per annum
Hours Per Week: 38
Requisition ID: REQ544259
Applications Close: 21/09/2025

CORE Values: Collaboration, Openness, Respect and Empowerment. Working with us will support your professional life and career development.

Overview

Nepean Blue Mountains Local Health District (NBMLHD) is a recognised leader in healthcare, providing public health services to the Nepean, Blue Mountains, and Lithgow Region. Nepean Hospital is a teaching hospital offering tertiary referral services across emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus aims to support communities within and outside Sydney's western suburbs with world-class clinical facilities, services, and care.

What You Will Do (Responsibilities)

The Release of Information Officer (Reception) is responsible for the Release of Information (ROI) to internal and external customers in compliance with legislation, NSW Health Policy, NBMLHD policy and procedures, and Nepean Hospital Health Information & Record Service (HIRS) procedures. This includes, but is not limited to, in-person and telephone enquiries for ROI received in HIRS and applying appropriate decision making before releasing the information. This role directly supports the ongoing care of patients and involves communicating with health care professionals on a daily basis.

What You Bring To The Role (Qualifications and Skills)
  • Previous experience either working within a Health Information and Record Service/Medical Records Department or with related record keeping systems
  • Excellent verbal and written communication skills and customer service skills
  • Demonstrated ability to organise, prioritise and complete tasks within deadlines
  • Proven understanding of confidentiality and information privacy
  • Experience in using computerised record information systems and Microsoft Office programs
  • Ability to work independently and as part of a team in a constantly changing environment
  • Demonstrated attention to detail and problem solving ability
Benefits Available To Eligible NBMLHD Employees
  • Accrued Day Off (ADO)
  • Opportunity for extra tax savings through Salary Packaging
  • Novated Leasing
  • Education opportunities through Education Training Service (over 110 courses per year)
  • Access to the Employee Assistance Program (EAP) for staff and family
  • Fitness Passport

NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer, actively encouraging diversity and inclusion. Applications from Aboriginal and Torres Strait Islander people, people with a disability, people from CALD backgrounds, LGBTQI+ individuals, people with lived mental health experiences, and people of mature age are welcome.

NBMLHD is committed to implementing the child safe standards. For more information, please refer to the Child Safe Standards.

Other Information

For assistance with applying through the NSW Health Career Portal please click here. For role related queries or questions, contact Michael Coote at Michael.Coote@health.nsw.gov.au.

Seniority level
  • Entry level
Employment type
  • Temporary
Job function
  • Business Development and Sales
  • Industries: Hospitals and Health Care

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