Senior Operations Manager

6 days ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Join to apply for the Senior Operations Manager role at NSW Department of Communities and Justice.

Location – Liverpool

Employment type – Talent Pool for future ongoing and temporary positions

Salary – $173,174 pa, plus employers' contribution to superannuation and annual leave loading

Opportunities for learning, development, and internal career progression.

The Housing Response Centre (HRC) is a 24/7 operation of approx. 550 staff. The centre delivers NSW clients access to responsive maintenance services and social housing services, including Link2home crisis accommodation, Social Housing applications and Rentstart Bond Loan.

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

Your role

This is your opportunity to lead with purpose in a high-impact, client-focused environment. As a strategic leader within the Housing Response Centre, you'll shape service delivery that directly supports vulnerable communities across NSW. If you're passionate about customer service, thrive in fast-paced operations, and want to drive meaningful change in public housing, this role offers the chance to make a real difference.

What You'll Do

The role provides strategic leadership across existing contact centre business functions and services, ensuring strong stakeholder engagement, efficient process and service design. The role will work in partnership with contact centre leadership to develop and implement, manage and evaluate new services into the contact centre environment.

The role may hold one of the following portfolios: Housing Services Operations, Maintenance Operations, and Business Support Operations.

What We're Looking For
  • A client-focused person with strategic leadership and management experience
  • A person who is willing to drive change, and uplift performance
  • Current driver's license
  • The ability to travel occasionally to various locations across NSW
  • Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with a demonstrated commitment to ongoing professional development
What We Offer
  • A challenging and rewarding career
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs
How to Apply

To apply directly via the DCJ Careers site, search for the job and click the 'Apply now' button. If you are viewing this ad in Seek, you may be required to set up a profile or login to Seek.

Applications close

Sunday, 28th September 2025 at 11:59pm AEST.

Inclusion and Diversity

DCJ is committed to an inclusive and diverse workforce. We hire people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months.


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