Business Analyst

Join to apply for the Business Analyst role at NSW Department of Customer Service

Join to apply for the Business Analyst role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$113,574.00/yr - A$125,720.00/yr

Business Analyst

• Full-Time Temporary - 12 months with the possibility of extension
• Parramatta location with hybrid working - weekly attendance

Priority will be given to impacted and excess employees.

About the team

This newly established team supports the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.
Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience.

About the role

The Business Analyst role sits in the Business Process Operations (BPO) branch within Government Shared Services (GSS).
The Business Analyst (BA) will identify, analyse and document business processes, service and system requirements to support efficient delivery of business operations and performance in line with organisational strategies and operational plans.

Recruitment process

We are currently running a recruitment for multiple Business Analyst roles that will soon become available within BPO. The skills and experience required are below:

Business Readiness (Parramatta based roles)

• Experience supporting projects that deliver financial, IT and service management transformations.
• Business Analyst experience supporting business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
• Experience in supporting change impacts, risks, issues and interdependencies across multiple project streams.
• Experience documenting and analysing business processes, service and systems requirements via detailed process diagrams with the ability to recommend improvements.
• Business Analysis experience supporting complex and sensitive consultations and negotiations with diverse stakeholders.
• The creation of high-quality detailed documentation for Clients and internal business consumption
• Finance and HR Transactional Processes
• An understanding of shared services processing operations, including payroll and financial services (e.g. Accounts Payable and Accounts Receivable) within Government.
• Identify, analyse and translate business processes, service and a broad range of data to enhance business performance
• Investigate problems, analyse options and provide recommendations for new and existing services
• Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate complex analysis into meaningful insights and develop appropriate recommendations to support decision making
• Commitment to customer service and ability to build and maintain strong relationships with stakeholders.
• Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice

What we need from you:

To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities.

For any enquiries, please reach out to talentgss@customerservice.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via talentgss@customerservice.nsw.gov.au .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Sunday, 3 August 2025 at 9.59am AEST

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBusiness Consulting and Services

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