Finance & Benefits Manager

Join to apply for the Finance & Benefits Manager role at NSW Department of Customer Service

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Join to apply for the Finance & Benefits Manager role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$149,739.00/yr - A$173,174.00/yr

Finance & Benefits Manager

• Full-Time Temporary - 12 months with the possibility of extension
• Parramatta/Sydney location with hybrid working - weekly attendance
  
  

This role sits in the PMO team within Government Shared Services

About the role

Primary purpose of the role Providing financial and benefits analysis and reporting to assist in providing financial planning that will enable better decision making and ensure successful delivery of service delivery outcomes.

Your day-to-day

Reporting to Manager, Governance & Reporting - Government Shared Services, your role will:

• Forge strategic partnerships with Program Leads, Treasury, Department of Customer Service (DCS), and participating cluster agencies, collaborating with business partners to ensure robust financial reporting, effective funding management and guidance that enhances financial decision-making and operational outcomes.
• Lead the development of comprehensive program financial and benefits plans, models and budgetary forecasts to understand total program performance and support Program Leads in achieving outcomes within financial targets.
• Drive the implementation of advanced financial modelling and analysis to forecast the financial implications of operational service demands, ensuring informed decision-making and strategic planning.
• Provide expert review and advice on financial and procurement planning, budget performance, and deliver high-quality reporting and analysis tailored to the team's role, ensuring alignment with organisational goals.
• Ensure the accuracy, reliability, and quality of Program management reporting and advice, supporting effective decision-making and strategic initiatives.
• Oversee end-to-end program reporting processes to inform decision-making, ensuring comprehensive and timely insights into program performance.
• Engage with key stakeholders to provide expert, influential advice on critical financial matters, mitigating risks, and enabling the achievement of efficiency, savings targets, and strategic outcomes

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via talentgss@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 14th August 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeTemporary

Job function

• Job functionFinance

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