Senior Product Owner

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$129,464.00/yr - A$142,665.00/yr

Senior Product Owner

• Multiple Full-Time (35pw) Temporary Opportunities up to June 2027
  
• Salary range $129,464 - $142,665 + super
  
• Location flexible across Revenue NSW offices with hybrid working

We are seeking two experienced Senior Product Owners, each to lead separate streams of a high-impact modernisation program, driving end-to-end delivery of critical upgrades and platform enhancements. The successful candidate will have a strong background in managing complex technical initiatives and collaborating with cross-functional Agile teams to deliver scalable, secure, and high-performing solutions.

The roles will require hands-on product ownership across multiple streams, including AWS containerisation, version and database upgrades and deployments.[MM2] [MM3] You will work closely with architects, developers, QA engineers, and stakeholders to prioritise features, mitigate risks, and ensure successful delivery aligned with business objectives.

Key Responsibilities

• Own and manage the product backlog for the modernisation program, ensuring alignment with strategic goals.
• Manage dependencies, risks, and technical challenges proactively.
• Advocate for modern engineering practices, security standards, and performance optimisation.
• Monitor KPIs and success metrics post-deployment to ensure business value is achieved.

Stream One - Fines Management squad

In addition to the above responsibilities, in this stream the successful candidate will partner with technical leads to design and execute upgrades and deployments, including:

• Migrate existing batches to AWS Cloud native systems
• AWS containerisation for scalable application hosting
• Upgrade Oracle databases to Amazon RDS
• Migrate Oracle database to AWS RDS with minimal downtime and data integrity assurance
• Ensure the Fines Product is increasingly and effectively monitored and protected by expanding use of CloudWatch.

Stream Two - Overdue Fines squad

In addition to the above responsibilities, in this stream the successful candidate will partner with technical leads to design and execute upgrades and deployments, including:

• AWS containerisation for scalable application hosting.
• PHP upgrade from 7.3 to 8.5, ensuring compatibility and performance improvements.
• PostgreSQL database upgrades with minimal downtime and data integrity assurance.

To be successful in this role, you will demonstrate:

• 5+ years experience as a Product Owner, preferably in large-scale digital transformation or modernisation programs.
• Proven track record delivering complex upgrades and platform migrations.
• Strong technical understanding of the relevant technologies and activities described above for the 2 streams
• Hands-on experience with Agile delivery tools (Jira, Confluence, or similar).
• Strong problem-solving and decision-making skills, with the ability to balance technical constraints and business priorities.
• Experience in cloud security best practices and DevOps pipelines.
• Familiarity with CI/CD automation tools (Jenkins, GitHub Actions, Bitbucket Pipelines).
• Understanding of system performance tuning and monitoring tools.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Further Information

Click 'apply' to access the role description

For enquiries relating to the role, please contact revdigirecruitment@customerservice.nsw.gov.au

Closing Date: 10am, Thursday 11th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology and Product Management
• IndustriesGovernment Administration

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