Manager, Analytics

Join to apply for the Manager, Analytics role at NSW Department of Customer Service

Join to apply for the Manager, Analytics role at NSW Department of Customer Service

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$149,739.00/yr - A$173,174.00/yr

Manager, Analytics

• Temporary Full-Time (35hpw) up to 4 years
  
• Salary Range $149,739 - $173,174 + super
  
• Location flexible across Revenue NSW offices with hybrid working. Primary location in Parramatta office is preferred.
  

Reporting to the Director, the Manager, Analytics (specialising in Data Partnerships) will lead and manage a team of analytic specialists, lead data related partnerships, and provide advice and technical leadership in statistical and information analysis to maximise revenue and customer experience outcomes.

Key responsibilities:

• Lead Revenue NSW data sharing practices in the interjurisdictional and interagency context
• Assess and influence the quality of externally acquired data
• Lead the design and implementation of sophisticated data-based research projects to support customer profiling and reporting
• Maintain knowledge of current developments and application of analytics and data analysis and champion continuous improvement for analytics
• Contribute to strategies, programs, policies and procedures to determine and achieve enhanced compliance outcomes
  

To be successful in this role you will demonstrate:

• Tertiary Qualifications in Information Technology or Business Management (or related), along with relevant experience.
• Demonstrate your ability to develop and manage a team of professionals as well as improve business efficiencies.
• Demonstrate a propensity to productively engage with multiple stakeholders.
• Have experience developing complex correspondence and communication plans for a diverse audience and be able to devise, monitor and report on strategic, operational and project plans for an Executive audience.
• Have financial management analytic and reporting capabilities across operational and project activities.
• Have a strong focus on the delivery of quality outcomes and process improvement

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.

About Revenue NSW

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

We are proud of our diverse and regional team and welcome flexible working. We prefer for the role to be based in Parramatta, but we are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Further Information

For more information about this role, including access to the role description, click 'apply'

Closing Date: Tuesday 12th August 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst, Business Development, and Information Technology
• IndustriesGovernment Administration

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