Student Administration Officer

Based at the St Lucia Campus, the University of Queensland seeks a motivated and organized full-time Student Administration Officer to provide a high level of professional service to students and other stakeholders of the Faculty of Business, Economics and Law (BEL), through the delivery of friendly, helpful, accurate and informative advice and services. You will work in an established team where multiple colleagues share the same responsibilities in a supportive environment. You will be responsible for completing a diverse range of administrative processing tasks and day-to-day problem resolution and maintenance of administrative systems. You will also contribute to the development and administration of policy and procedures in relation to student and academic matters within the faculty.

• Provide accurate and timely advice to current and prospective students and process documentation related to admission, enrolment, progression, exchange, examinations, graduation matters, etc., in programs designated by the Manager, Student Administration.
• Apply a sound general knowledge of student administration and develop specific knowledge of university rules, policies and procedures relating to student and academic administration.
• Assist the Manager, Student Administration and/or Senior Manager, Academic Services on matters relating to student and academic administration.
• Liaise with other Faculties, Schools and Central Administration regarding matters of policy and procedures related to student administration.
• Contribute to the development and implementation of administrative procedures for degree programs offered through the Faculty.
• Represent the Faculty and its schools at TSXPO, Open Day, graduation ceremonies and other events as required.
• Act as Secretary to Faculty Committees as required, including preparation of agendas and minutes and taking follow-up action.
• Be responsible for various projects as determined by the Manager, Student Administration and/or Senior Manager, Academic Services.
• Any other duties as reasonably directed by your supervisor.

This is a full-time (1 FTE), continuing position; other flexible working arrangements may be negotiated.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

• An undergraduate degree in a relevant area or an equivalent combination of relevant experience and/or education/training.
• A sound understanding of key administrative processes relating to student and academic administration, particularly admissions, enrolments, progression and graduation.
• Knowledge of university student computer systems e.g. SI-net and Business Objects, or the ability to rapidly gain such knowledge.
• High level written and oral communication skills.
• A strong orientation to the provision of a high level of customer service.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

The successful candidate may be required to complete pre-employment checks, including right to work in Australia and criminal checks. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

For more information about this opportunity, please contact Jacqui Cox at jacqui.cox@uq.edu.au. For application inquiries, reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number in the subject line.

All applicants must upload the following documents for your application to be considered:

• Cover letter summarising how your background aligns to the About You section
• Resume

UQ is committed to a fair, equitable and inclusive selection process, recognizing that some applicants may face additional barriers. The selection panel considers potential and performance relative to opportunities when assessing suitability for the role. If you need accessibility support or adjustments, contact talent@uq.edu.au.

Applications close 2 September 2025 at 11.00pm AEST (R-55472). Interviews are tentatively scheduled for mid-September.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Education
• Industries: Higher Education