Office Manager

2 weeks ago

Mildura, Victoria, Australia Trentham Waters Resort Mildura Full time $60,000 - $80,000 per year

Trentham Waters Resort is a Palm Springs-inspired resort nestled along the banks of the majestic Murray River at Trentham Cliffs, NSW. As a family-owned business, we take pride in curating an environment where our guests can connect with the pristine beauty of nature whilst enjoying our modern facilities in a relaxed setting. The resort will open in December 2025.

We are looking for an experienced Office Manager to oversee the resort's front office and reception, foster team unity, and ensure every guest has an unforgettable experience.  This permanent position will report to our General Manager but oversee, supervise and train a small team of Guest Service Attendants.

Responsibilities:

  • Managing the front office and reception team.
  • Providing exceptional customer service, ensuring all guests receive a warm welcome to the resort and assisting with all aspects of their stay including check-in, check-out and any inquiries.
  • Working with the General Manager to optimize revenue opportunities and decrease expenses.
  • Overseeing reservations, groups, functions and event bookings.
  • Collaborating with other departments to ensure smooth operations.
  • Following all relevant property, security, emergency and health and safety procedures.
  • Maintaining accurate guest accounts and adhering to confidentiality policies and procedures.

Requirements:

  • Previous experience in office management supervising a team.
  • Strong leadership skills.
  • Highly effective verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Experience with Newbook property management systems (preferred but not essential).
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
  • Capable of embracing a flexible schedule, including weekends, and public holidays.

What we offer:

  • A competitive salary.
  • The opportunity to work with a highly experienced management team willing to share knowledge.
  • An excellent training and development program.
  • Your chance to build your own front office team and impart your years of knowledge and experience.
  • The opportunity to work at an iconic location on the banks of the Murray River.

A full job description can be supplied on request.

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