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Venue & Presenter Services Manager

4 weeks ago

Parramatta Park, Queensland, Australia Riverside Theatres Full time

Join to apply for the Venue & Presenter Services Manager role at Riverside Theatres

About the role

This role leads the commissioning of the venue, and oversees the day-to-day operations and management of all core functional areas. The Venue and Presenter Services Manager (VPSM) is a pivotal leadership role in charge of the Riverside Theatre in PHIVE. The role serves as the operational linchpin, coordinating closely with the PHIVE operations team and Riverside's leadership, business readiness and corporate services teams.

On a daily basis you will
  • Lead and manage the venue establishment in coordination, project planning, budget tracking, risk management, and stakeholder engagement.
  • Define operational workflows, service standards, staffing structures, resource plans in preparation for venue launch
  • Ensure regulatory and compliance requirements are satisfied prior to go-live
  • Oversee daily operations of all theatre functions
  • Coordinate and monitor service delivery across multiple business units and liaise with PHIVE building management, service quality, efficiency and business performance metrics
  • Implement business continuity plans and emergency procedures in alignment with both policies – Riverside and PHIVE
  • Manage and develop all revenue and financial operations
  • Establish and monitor food, beverage & bar operations
  • Oversee and collaborate with the Programming, Business Readiness and Legal Teams to manage contracting, invoicing and insurance coverage
  • Lead negotiations and relationship management with external hirers, touring producers and community clients
  • Ensure the venue is maintained to a high standard of cleanliness, safety, presentation and functionality at all times
  • Ensure signage, amenities and wayfinding are always accessible and aligned with brand standards
  • Oversee FOH operations and ushering services to ensure all standards
  • Monitor customer relations and feedback, respond to escalated complaints and initiate service improvements
  • Supervise, coach, and lead an operational team towards achieving desired organisational outcomes
About You

We are looking for someone with:

  • Tertiary Qualifications (minimum Cert IV) or significant demonstrated experience in venue, theatre or live operations, including leadership roles
  • Minimum 7 years of experience in venue, theatre or live event operations, including leadership roles
  • Responsible Service of Alcohol, and Food & Beverage management experience in a licensed environment
  • Proven experience in managing multi-disciplinary teams and leading high-performance environments, and working in a civic or public space environment
  • Demonstrated ability to deliver large-scale operational projects
  • Experience in managing revenue streams
  • Ability to communicate effectively and navigate complex environments
  • Strong understanding of WHS, emergency procedures, accessibility, compliance frameworks, project management principles, venue hire, event delivery, commercial contracting and client service
  • Strong financial literacy including budget development, cost management and commercial reporting
  • Sound understanding of business and operational/service delivery principles
What's on offer

This is a Term Contract Opportunity for an initial period of 12 months, with a view to extend if required.

Must be available to work across the spread of hours 7 days per week

We are offering an attractive remuneration from $138,124 plus 12% Superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

  • Attractive leave benefits (3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  • Learning and development opportunities
  • Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
How to apply

Candidates must apply online attaching a cover letter addressing the essential requirements of the position. A Paid Working with Children Check must be uploaded as part of your application. Applications close 9pm, Sunday 14 September 2025 and will not be accepted through any other medium.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children\'s Guardian. This position requires the successful candidate to complete a Criminal History Records Check and a Pre-Employment Medical, which also includes a Drug and Alcohol test. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Seniority level
  • Director
Employment type
  • Contract
Job function
  • Marketing, Public Relations, and Writing/Editing
Industries
  • Entertainment Providers

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