Telemarketer

6 days ago

Gold Coast, Queensland, Australia Excite Labs Full time
Job summary

Excite Labs is hiring a full-time Telemarketer role in Carrara, QLD. Apply now to be part of our team.

Responsibilities
  • Be the friendly face of the business and help customers with questions, providing straightforward and easy-to-understand responses.
  • Maintain professional communication with customers and business representatives as required.
  • Update customer and product records in the CRM system, keeping accurate records of all telephone, text, email, and online chat conversations.
What you excel at
  • Your telephone skills are second to none.
  • An excellent work ethic and a commitment to high performance.
  • Ability to problem-solve under pressure.
  • A talent for communicating ideas, issues, and solutions.
  • A positive attitude always.
About the role

Our full-time positions are available in a busy call centre, so a love of being on the phone is essential. We offer full-time permanent work — 38 hours per week, including one Saturday per fortnight. We are happy to discuss altered hours to suit working parents or university students for the right candidate.

Excite Labs utilises AI for inbound and outbound call handling, so you will handle more advanced customer service inquiries or sales closing for AI call-generated ready-to-buy customers. It's an opportunity to learn AI tech as part of your career progression.

About you

You will enjoy working in a dynamic, collaborative environment, and your love of customer service enables you to deliver quality work to a variety of customers in a relaxed way.

A people person at heart, you understand the importance of delivering excellent customer service and strive to do your best every day.

About us
  • We love coming to work (no Mondayitis here).
  • We have a great, happy, positive work culture; we walk our talk.
  • We are a growing and successful business group (21+ years in operation).
  • We love to help our teammates and have fun at work.
Other information

A security check and workers compensation claims check are part of our recruitment process. While experience is valuable, attitude and aptitude are more important. The key to success with this company is a positive "Can-Do Attitude" and a team player who is willing to knuckle down when needed.

Note: This is a Gold Coast-based role, so we are looking for locals. This is an entry-level position that can lead to growth within Excite Labs or other companies within the Lloyds Group. It is suitable for someone ready to start a new career path.


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