Manager - Quality & Compliance

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We're expanding and looking for our next superstar to join our journey as the Manager - Quality & Compliance at Maroochydore Head Office.

North Coast Aboriginal Corporation for Community Health (NCACCH) is a not for profit, Aboriginal Community Controlled Health Organisation and is fundedby the Australian Government's Department of Health (DoH), Central Queensland, Wide Bay & Sunshine Coast PHN and the Queensland Government Department of Health.

NCACCH is an innovative leader in Aboriginal and Torres Strait Islander healthcare, providing a range of services and programs through its hybrid Brokerage and Aboriginal Medical Service (AMS) model for health service delivery.NCACCH maintains contracts with over 800 primary and allied health professionals across the region.

With the purpose of providing a holistic and comprehensive primary health care service, NCACCH seeks to improve health and social outcomes to our community through:

Provision of access to a full regional network of health care professionals

Encouraging choice for Aboriginal and Torres Strait Islander community members and their families. And through exercising this choice, building cultural sensitivity and inclusiveness across the community while simultaneously promoting market competition between health care service providers; and

Utilising its Aboriginal Medical Service and partnerships with primary healthcare and other specialised services, as a proactive strategy in delivering community wide "Closing the Gap" health status improvement initiatives

Our Vision:To 'close the gap' in the health status of Aboriginal and/or Torres Strait Islander people through a holistic approach to patient health and wellbeing.

The NCACCH Manager – Quality & Compliance is responsible for leading the operational development, implementation, and maintenance of NCACCH's quality and risk management systems to ensure compliance with legal, quality, clinical, and ethical requirements. This role supports continual improvement in alignment with industry best practices and organisational goals.

This position directly supervises the Quality & Compliance Officer, guiding their professional development and ensuring the seamless operation of quality management practices across NCACCH's programs and services. Additionally, the Manager – Quality and Compliance plays a pivotal role in fostering a culture of accountability, innovation, and proactive problem-solving throughout the organisation.

The NCACCH Manager – Quality and Compliance provides key support to the Executive Management team on strategic and operational quality, compliance and accreditation priorities and is expected to operate with the highest level of integrity, accountability, and professionalism in accordance with NCACCH's values and Code of Conduct.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply

Minimum of two years' experience in Quality, Auditing, Accreditation or similar

Demonstrated experience leading organisational compliance activities including service accreditation requirements in ISO, AGPAL or similar

Proven ability to prioritise effectively, meet deadlines to achieve organisational, team and individual outcomes

Strong knowledge of and ability to continually role model practices supporting a "quality improvement culture" and the ability to use this knowledge in developing practical solutions

High level interpersonal and communication skills and ability to form positive working relationships with a range of internal and external stakeholders

Ability to facilitate and organise in-house training and awareness sessions to foster a quality culture that will aid in managing quality, compliance and risk strategies across the organisation

Proven ability to work autonomously, display initiative and self-motivate

Strong administrative skills with extensive experience working with a range of systems & applications to ensure efficient and contemporary work practices

By Negotiation, dependent upon skills and experience. Salary Packaging Available.

Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply

Why work with us?

Flexible work arrangements available to help you retain your work/life balance

Competitive remuneration package, including salary packaging available

Central, convenient locations on the Sunshine Coast & Gympie

Values-based culture

To apply, please provide:

Your current Resume and,

Cover letter detailing how you meet the essential selection criteria for this position

Forfull position description please visit our website: https://ncacch.org.au/about-us/work-for-us/

As a corporation we celebrate diversity and welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

APPLICATIONS CLOSE FRIDAY 15TH SEPTEMBER 2025

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Quality Manager? How many years of auditing experience do you have? Have you worked in a role which requires a sound understanding of ISO 9001? Do you have a current Police Check (National Police Certificate) for employment? How many years of people management experience do you have? What's your expected annual base salary? How many years' experience do you have in a quality control (QC) role?

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