People Performance Manager

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Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia, there are two separate businesses: Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles, and here at Toyota Finance Australia, our priority is to provide finance, insurance, and fleet management.

TFA is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but also supports them to reach their full potential.

We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

But enough about us…

What's in it for you

• Hybrid working arrangements
• Industry-leading parental leave policies - 26 weeks for primary carers, 8 weeks for secondary carers with no waiting periods
• We commit to your development through professional development programs, access to Australian Institute of Management courses, online learning opportunities, and more
• Discounted private health insurance
• 24-hour Employee Assistance and Mental Health Program for you and your family
• State-based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets, and family fun events
• We want you to be you, so we encourage you to dress for your day when you are in the office
• Our offices feature state-of-the-art facilities with space to collaborate and engage, sparkling water on tap, ten blends of coffee, and recreational options like table tennis, PlayStation, or relaxation areas
• Annual salary review, salary benchmarking every year, and a generous bonus structure for eligible staff

About the role

Our Customer Operations Team is looking for an experienced People Performance Manager to join our team.

Reporting to the Manager - Retail Operations, you will manage a team of front-line members, focusing on performance and behavior management, working with other people performance managers to drive business results, and managing daily contact center functions. You will have a team coach for technical coaching and support from subject matter experts and a dedicated learning and development team for onboarding and upskilling.

You will conduct monthly performance and coaching sessions, focus on soft skills, development goals, and career planning. You will also manage a specialized team overseeing the insurance arm and a business pillar to support business objectives.

What will your journey look like?

Your journey begins with a corporate induction, meeting peers, and building competency with support from your manager and team members.

What can you expect?

Use your contact center experience and leadership skills to lead the Customer Operations team.

You will collaborate with stakeholders to:

• Support and develop team members within the people leader framework
• Oversee soft skill development and coaching
• Manage the operational aspects of your team and support department management
• Lead a business pillar to drive department and operational performance
• Participate in projects like engagement surveys and countermeasure implementations

Your attributes

If you don't meet 100% of the criteria, we still encourage you to apply. We celebrate individual differences.

• Minimum 2 years of People Leadership experience in a contact center
• Exceptional communication skills
• High attention to detail and ability to prioritize
• Passionate team player and leader
• Highly organized and task-focused

Learn more at our careers page.

We are an equal opportunity employer, committed to diversity and inclusion. We accommodate accessibility requirements upon request.

Join us and help create the future.