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Conference & Events Supervisor

4 weeks ago


Gold Coast, Queensland, Australia Oscars Group Full time

Add expected salary to your profile for insights

The Company
Oscars Groupis a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

The Venue
Soaring above the coastline of one of Australia's favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.


About the Role
We are seeking a hands-on and guest-focused Conference & Events Supervisor to support the C&E Manager in delivering seamless and memorable event experiences. In this role, you will supervise day-to-day conference and event operations, coordinate event setup and service delivery, and lead the floor team during functions. You'll be key in ensuring high service standards, smooth operations, and guest satisfaction while fostering a positive and collaborative team environment

Key Responsibilities:

Lead our conference and events team to deliver exceptional service and guest satisfaction

Manage conference and event operations budgets, staffing, and inventory to optimize efficiency and revenue

Supervise event setups, ensuring accuracy in layout, décor, and technical requirements

Monitor service quality before, during, and after events, proactively addressing any issues to enhance the guest experience

Seek opportunities to maximise revenue and drive sales

Develop and implement operational improvements to streamline processes and elevate service

Build strong client relationships, addressing specific needs and requests to exceed expectations

Foster a guest-obsessed culture and amazing customer service

Ensure compliance with health, safety, and sanitation regulations at all times


About You

You have a background in hotel/hospitality management

Experience in banquet or event operations, including budgeting, staffing, and compliance regulations

Strong leadership skills with experience managing and motivating teams in a fast-paced environment

Excellent communication skills, with a proactive and adaptable approach to guest satisfaction

Highly organized and detail-oriented with a passion for exceptional event execution

Thrive under pressure while maintaining high service standards

Hold current RSA qualification

Thorough knowledge of WHS legislation and hazard identification.

Access to IHG discounts

Internal and external training and development opportunities including an online training platform

Career development opportunities within Oscars Group across 45+ amazing venues

Employee Assistance Program

Mentoring from a strong team of hospitality professionals

Reward and recognition programs

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Conference and Events Supervisor? Do you hold a current Responsible Service of Alcohol (RSA) certificate? What's your expected annual base salary? How much notice are you required to give your current employer?

Hospitality & Tourism 1,001-5,000 employees

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney's Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.

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