Administrative and Customer Support Officer

4 weeks ago

Hobart, Tasmania, Australia Service Tasmania Full time

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Duties

  • Provide professional guidance and support to customers as the first point of contact relating to a variety of telephone and email enquiries, including triaging issues, escalating challenging calls and responding to straightforward written enquiries.
  • Ensure the timely progression of various workflows by using departmental software effectively and in line with relevant processes.
  • Log reported road maintenance, bridge and traffic signals issues in the department's Maintenance Information Management System for action, including escalating calls to contractors.
  • Provide administrative support such as booking training and travel, purchasing of catering and other supplies.
  • Facilitate a smooth onboarding and exit process for employees by performing activities under the Transport Group's induction and separation process.

Desirable Requirements

  • Current Driver's Licence
Download the Statement of Duties and Associated Documents

Administrative and Customer Support Officer - 370815.docx

Administrative and Customer Support Officer - 370815.pdf

Advice to applicants.DOCX

Advice to applicants.pdf

For more information Name: Mandy Keygan Position: Acting Team Leader Administrative and Customer Support Email: mandy.keygan@stategrowth.tas.gov.au Phone: +61 36166 3355 How to apply

To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Online applications are preferred, please click the blueApplyNow button.

-or-

Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au

Application for Employment (Form 201).DOCX

Application for Employment (Form 201).pdf

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