Customer Success Associate

Come shape the future of education with us.

Compass is one of the world's leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we're on a mission to deliver integrated software solutions that simplify school operations and improve teaching, learning and engagement.

Powered by over 260+ members of the Compass team, delivering smart school management solutions around the world, Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member's day just that little bit better.

About The Role

As a Customer Success Associate, you'll work closely with our schools throughout onboarding, training, and go-live, ensuring they become strong advocates for Compass. You'll engage with a diverse range of people across each school to make sure they feel supported and confident in adopting our platform.

Requirements

What are we looking for?

We're looking for passionate, energetic, and switched-on people. We're not hung up on your previous experience, whether you hold a degree, or how much you already know about our platform or industry - we can teach you that.

Our ideal candidate may have a background in hospitality or retail, where you've learned how to deliver outstanding customer experiences, think quickly on your feet, and solve problems under pressure. You thrive on helping others and love building rapport with new people.

You'll also have:

• Strong organisational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
• High attention to detail and a commitment to delivering quality customer experiences
• an interest in tech, with the ability to learn new platforms and tools quickly
• A collaborative team player mindset who contributes positively to shared goals and knowledge sharing
  
  

Benefits

What's in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
• A flexible working environment - our teams work 3 days from our office in Melbourne
• Learning & Development opportunities - we want you to grow and get the most out of your role
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
  
  

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
• A valid Drivers Licence
  
  

Ready to make a difference?

Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesNon-profit Organizations and Primary and Secondary Education

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