Customer Success Specialist

3 days ago

Melbourne, Victoria, Australia RMS Full time

At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.

Every team member at RMS Cloud plays a key role in shaping the future of our platform and our business. Together, we are driving innovation and making a real impact on the global hospitality landscape.

Your Impact

As a Customer Success Representative, you'll be instrumental in ensuring our customers succeed with our SaaS product. By delivering responsive support, proactive solutions, and a seamless client experience, you'll foster strong relationships and help customers achieve their business goals. You'll stay informed on product developments and industry trends to provide exceptional guidance and drive product adoption.

What you\'ll be doing
  • Respond to customer inquiries with effective solutions and timely resolution.
  • Provide training on product features, updates, and best practices to maximize customer value.
  • Escalate complex issues to senior teams for efficient problem-solving.
  • Collect and share customer feedback with internal teams to enhance the product.
  • Maintain accurate documentation of customer interactions and insights.
  • Continuously expand product knowledge and refine skills to deliver advanced support.
What you\'ll bring
  • Strong problem-solving and communication skills, with a focus on empathy and patience.
  • Proactive approach to learning and applying new insights for customer success.
  • Ability to collaborate across teams to share knowledge and improve customer outcomes.
  • Proven track record in achieving metrics such as first-response times, CSAT scores, and product adoption rates.
  • A customer-centric mindset with a passion for helping others achieve success.
  • Experience with RMS Cloud POS system or other POS system (Point-of-sales) is highly regarded.
  • Experience in supporting customers with account payments and disputes, or reconciliation tasks is an advantage.
What can you expect from us?
  • Career Progression Opportunities – As we grow, you grow There's always room for advancement and new challenges to help you expand your career.
  • Freedom to Create – We want to hear your ideas You'll have the freedom to innovate and make an impact with your work.
  • Hybrid Work – Enjoy the best of both worlds with the flexibility to work from home and connect with the team in the office when needed.
  • Impactful Work in a Global Company – You'll be part of a growing global team where your work directly contributes to the success of our business and makes a real difference in the hospitality industry.
  • Inclusive & Collaborative Culture – We're a friendly, dynamic team where everyone's voice is heard, and working together drives our success.
  • An Innovative & Empowering Environment – Work in a space that encourages creativity, new ideas, and problem-solving to help you grow and thrive in your career.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Software Development and Hospitality

#J-18808-Ljbffr

  • Customer Success Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000

    Customer Success SpecialistWe are seeking a Customer Success Specialist to join our team.The ideal candidate will have experience working in the wholesale industry or at a multi-brand retailer, ideally as a Buyer or similar role. They will also possess extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail...

  • Customer Success Specialist

    5 days ago

    Melbourne, Victoria, Australia Amazon Full time

    AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.AWS customers include some of the most innovative startups like Netflix, Pinterest,...

  • Customer Success Specialist

    4 days ago

    Melbourne, Victoria, Australia Amazon Full time US$100,000 - US$150,000 per year

    AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest,...

  • Customer Success Specialist

    3 days ago

    Melbourne, Victoria, Australia Amazon Full time

    AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest,...

  • Customer Success Specialist

    2 days ago

    Melbourne, Victoria, Australia Amazon Full time

    AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders.AWS customers include some of the most innovative startups like Netflix, Pinterest,...

  • Customer Success Specialist

    2 days ago

    Melbourne, Victoria, Australia Insight Global Full time

    This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$85,000.00/yr - A$85,000.00/yrOverviewInsight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand...

  • Customer Success Specialist

    2 days ago

    Melbourne, Victoria, Australia Insight Global Full time

    This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$85,000.00/yr - A$85,000.00/yr Overview Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation...

  • Customer Success

    3 weeks ago

    Melbourne, Victoria, Australia Trimble Inc. Full time

    Customer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...

  • Customer Success

    3 weeks ago

    Melbourne, Victoria, Australia Trimble Inc. Full time

    Customer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...

  • Customer Success Specialist

    4 weeks ago

    Melbourne, Victoria, Australia CreditorWatch Full time

    Customer Success Specialist (VIC) (SaaS)Customer Success Specialist (VIC) (SaaS)Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CreditorWatchWho are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and...