Customer Success Associate

3 weeks ago

Melbourne, Victoria, Australia Compass Education Full time

Come shape the future of education with us.

Compass is one of the world's leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we're on a mission to deliver integrated software solutions that simplify school operations and improve teaching, learning and engagement.

Powered by over 260+ members of the Compass team, delivering smart school management solutions around the world, Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member's day just that little bit better.

About The Role

As a Customer Success Associate, you'll work closely with our schools throughout onboarding, training, and go-live, ensuring they become strong advocates for Compass. You'll engage with a diverse range of people across each school to make sure they feel supported and confident in adopting our platform.

Requirements

What are we looking for?

We're looking for passionate, energetic, and switched-on people. We're not hung up on your previous experience, whether you hold a degree, or how much you already know about our platform or industry - we can teach you that.

Our ideal candidate may have a background in hospitality or retail, where you've learned how to deliver outstanding customer experiences, think quickly on your feet, and solve problems under pressure. You thrive on helping others and love building rapport with new people.

You'll also have:

  • Strong organisational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
  • High attention to detail and a commitment to delivering quality customer experiences
  • an interest in tech, with the ability to learn new platforms and tools quickly
  • A collaborative team player mindset who contributes positively to shared goals and knowledge sharing

Benefits

What's in it for you?
  • We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
  • A flexible working environment - our teams work 3 days from our office in Melbourne
  • Learning & Development opportunities - we want you to grow and get the most out of your role
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

  • a valid Employee Working With Children Check
  • a satisfactory National Police Check
  • verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
  • A valid Drivers Licence

Ready to make a difference?

Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesNon-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Compass Education by 2x

Get notified about new Customer Success Associate jobs in Hawthorn, Victoria, Australia.

Melbourne, Victoria, Australia 2 years ago

Melbourne, Victoria, Australia 1 week ago

Guest Service Agent Lancemore Crossley St. Melbourne

Melbourne, Victoria, Australia 6 days ago

Guest Service Agent Lancemore Crossley St. Melbourne

Melbourne, Victoria, Australia 1 week ago

Albert Park, Victoria, Australia 1 month ago

Southbank, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne Airport, Victoria, Australia 2 months ago

Chadstone, Victoria, Australia 3 weeks ago

Caroline Springs, Victoria, Australia 1 week ago

Footscray, Victoria, Australia 1 week ago

Member Resolutions Officer - Administration

Melbourne, Victoria, Australia 1 week ago

Melbourne Airport, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia A$32.00-A$36.00 1 week ago

Client Services Administrator Port Melbourne, VIC

Port Melbourne, Victoria, Australia 1 week ago

Guest Service Agent (Part Time) | InterContinental Melbourne The Rialto

Melbourne, Victoria, Australia 4 months ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Hub Community Coordinator (Onsite, Part-time – Thursday, Friday)

Melbourne, Victoria, Australia 1 week ago

Dandenong, Victoria, Australia 3 months ago

Richmond, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Braybrook, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia 5 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Success Associate

    3 weeks ago

    Melbourne, Victoria, Australia Compass Education Full time

    Come shape the future of education with us.Compass is one of the world's leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we're on a mission to deliver integrated software solutions that simplify school operations...

  • Drive Business Value as a Customer Success Associate

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $115,000

    Job DescriptionWe are seeking a seasoned Customer Success Associate to join our dynamic team. As a key member of our organization, you will play a vital role in ensuring the success of our customers.This exciting opportunity is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer...

  • Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Trimble Inc. Full time

    Customer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...

  • Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Trimble Inc. Full time

    Customer Success & Renewals Specialist - SEAYour Title: Customer Success & Renewals SpecialistJob Location: KL, Malaysia or Jakarta Indonesia (Hybrid)Our Department: AECOJoin Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technologyAre you passionate about building strong customer...

  • Customer Success Specialist

    7 hours ago

    Melbourne, Victoria, Australia RMS Full time

    At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.Every team member at RMS Cloud plays a key role in...

  • Customer Success Specialist

    9 hours ago

    Melbourne, Victoria, Australia RMS Full time

    At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.Every team member at RMS Cloud plays a key role in...

  • Customer Relationship Associate

    3 days ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $50,000 - $80,000

    Customer Relationship AssociateThis role involves engaging with customers of leading hotels through outbound phone calls, where all leads are provided.You will foster long-lasting relationships with customers, inspire them to take action, and maintain your own database for renewing their membership each year.No prior sales experience is required as you will...

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia griddable Full time

    Customer Success Manager - Public SectorCustomer Success Manager - Public Sector3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DescriptionFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our...

  • Success Oriented Customer Liaison

    3 days ago

    Melbourne, Victoria, Australia beBeeManager Full time $85,000 - $110,000

    Job Title:Customer Success ManagerDescription:This role involves serving as a named resource and partner for customer organizations. You will be a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers.Key Responsibilities:Serve as the single point...

  • Customer Support Associate

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000

    Job Title: Customer Support AssociateWe are seeking a skilled and empathetic individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service, guiding customers through the account hardship process, and ensuring all actions comply with policy and legislative guidelines.About the...