Casual Customer Service Officer

4 weeks ago

Traralgon, Victoria, Australia Benetas Full time
Overview

Join our team of over 2,000 people making a positive difference to older Victorians through aged care, retirement living, home care and community services. As a trusted not-for-profit organisation, we value collaboration, new ideas and investing in people. Our inclusive teams are supported by approachable leaders who encourage development and adaptability in a constantly evolving sector.

Our Team

Dalkeith Heights in Traralgon offers Retirement Living on site. We're seeking a Customer Service / Administrative Officer on a casual basis to provide shift coverage. This is a great opportunity for an experienced administrator or receptionist wanting flexible work while making a meaningful contribution to a supportive and resident-focused environment.

The Role – Casual Shift Cover

  • Perform front desk and reception duties at the retirement village

  • Provide administrative support to site managers and teams as required

  • Respond to phone, email, and in-person enquiries from residents, families and visitors

  • Assist with tours of the village when requested

  • Maintain office records and supplies

  • Support scheduling of meetings, site events or training sessions when on shift

About You

  • Previous experience in administration, reception or customer service

  • Excellent communication skills and professional presentation

  • Able to work in a retirement living environment

  • High attention to detail and ability to manage competing priorities

  • Friendly and empathetic, with a genuine interest in working with older people

  • Flexibility to cover shifts at short notice preferred

  • Compliance with required immunisations (e.g. annual flu vaccine)

Why Benetas?

  • Work in a values-based, not-for-profit organisation

  • Salary packaging available to boost your take-home pay

  • Supportive team culture and inclusive environment


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