Directorate Support Officer

Directorate Support Officer – SafeWork NSW
Grade: Clerk Grade 5/6
Salary range: $99,938 to $110,271 p.a. plus superannuation and leave loading
Duration: Ongoing
Location: Gosford or Parramatta
Applications close: Tuesday 30 September 2025 (9:59AM)

About the team

The Governance and Assurance Directorate is comprised a range of functions that promote and uphold integrity, transparency, and accountability across SafeWork NSW by ensuring that governance, assurance, and regulatory obligations are met with consistency and confidence.

The Directorate works across all areas of SafeWork NSW, including working closely with the SafeWork NSW Commissioner and Senior Executives to align governance and assurance functions with organisational priorities and strategic objectives. Through its work, the Directorate supports SafeWork NSW to deliver on its objective of being a strong, transparent and accountable regulator capable of securing safe and healthy workplaces for the people of NSW.

Your responsibilities

Reporting to the Director, Governance and Assurance, this role operates in a fast paced, high-volume environment and is responsible for delivering quality executive and administrative support to the Director and broader Directorate.

These responsibilities include but are not limited to records management, organising papers and logistics for meetings and forums, procurement and finance processes, recruitment processes, organising and coordinating travel arrangements, preparation of correspondence and reports, managing emails and calendars and data entry and analysis.

You will also play a key role in developing, implementing and monitoring systems, policies and procedures to facilitate efficient Directorate operations.

About you

To be successful in this role you will:

• Model and promote the highest standards of integrity and accountability
• Demonstrate strong problem-solving skills and the ability to work in a complex and high-profile regulatory environment
• Possess excellent written and verbal communication skills, with the ability to engage effectively, courteously, and confidentially with internal and external stakeholders, including in relation to the management of sensitive or contentious issues
• Have strong time management and organisational skills with the ability to manage competing priorities in a high-volume environment, exercising discretion, flexibility, and sound decision-making to deliver timely outcomes
• Excellent attention to detail and the ability to identify and escalate emerging issues or trends

An understanding of the NSW WHS regulatory framework and prior experience in a similar role is highly desirable.

What we need from you

Please provide a brief cover letter (no more than two pages) and your current resume (no more than five pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For enquiries regarding recruitment, please contact Tayla Gibbs via email: Tayla.Gibbs@safework.nsw.gov.au

Salary Grade Clerk 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 30th September 2025 (9:59AM)

Careers and inclusion

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla.Gibbs@safework.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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