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Customer Service Consultant
4 weeks ago
We have an excellent opportunity for a Customer Service Consultant to join our team based in North Plympton, Adelaide on a permanent full-time basis. With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and efficient operation of our fast-paced office.
Base payA$60,000.00/yr - A$70,000.00/yr
Responsibilities- Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders, etc.
- Proactively making outbound calls to our existing customers to promote our products and services.
- Resolving customer queries quickly and accurately.
- Scheduling appointments for clients.
- Converting incoming enquiries into sales opportunities.
- Liaising with fellow colleagues.
- Meeting call and internal sales targets.
- Maintaining databases by ensuring customer records and details are up to date while ensuring compliance.
- Managing your email autonomously.
- Collaborating with other team members to ensure office efficiency and a positive work environment.
- Providing assistance and learning all aspects of the business.
- Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing composure.
- Confident in allocating and scheduling jobs to technicians.
- Demonstrated experience in phone sales and converting enquiries into sales.
- Ability to work with multiple database systems and email programs; experience with word and spreadsheet packages desirable.
- Proficient in verbal and electronic communications.
- Ability to work calmly under pressure while multi-tasking.
- Proven problem-solving skills.
- Ability to deliver a "wow" experience to customers.
- Team-oriented with the ability to support colleagues.
- Professional, reliable and punctual.
- Accurately enter data into systems.
- Come to a fun and modern workplace where culture is everything; our people matter.
- Employee Assistance Program (EAP).
- Employee Referral Program.
Founded in 1986, Allstate is one of Adelaide's leading pest control businesses, backed by Rentokil Initial, a global leader in pest control. Our expertise spans home pest control, industrial, government and commercial pest control, as well as termite protection services for the construction industry. We pride ourselves on exceptional customer service and continuous innovation, finding our customers faster, more sustainable and cost-effective ways to manage unwanted guests.
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