Customer Service Consultant

Workskil Australia is on the lookout for dedicated customer service professionals for meaningful, full time and ongoing work, with a 12-month contract position also available.

Use your excellent customer servicing experience to assist and help our customers based at our National Administration Centre located in the Adelaide CBD. Ongoing support, mentoring and training will be provided to all staff. After an initial training and induction period, some flexibility to work from home may also be negotiated

The role will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. You will assist a diverse range of customers across Australia who require support with their journey towards employment, education & training.

We have a full time ongoing opportunity for the right candidate based at our Adelaide CBD location.

• Work a 9-day fortnight
• Salary Packaging options
• Internal career progression
• Great working culture
• Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment

To be successful in this role, you\'ll be able to display:

• Excellent verbal and written communication skills.
• Customer service experience, with ability to problem solve and engage with a diverse range of customers.
• Ability to work in a fast-paced environment.
• Positive attitude and a team player.
• A genuine desire to help others, ability to listen and empathise with customers.
• Demonstrate experience in understanding and working to procedures and contractual guidelines; with the ability to clearly, accurately and concisely relay this information to a diverse range of customers;
• Demonstrate prior experience in a customer service-based role.
• Previous experience in the call centre environment will be highly regarded.

Workskil Australia is a national not-for-profit and charitable organisation, with 40+ proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to the URL below.

URL: https://www.workskil.com.au/about-us/work-with-us/

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

We preserve a spirit of inclusivity; Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.