AI Onboarding Specialist

7 hours ago


Melbourne, Victoria, Australia preezie Full time

Get AI-powered advice on this job and more exclusive features.

At preezie, we're transforming online shopping with our AI Shopping Assistant - a tool that helps online retailers deliver the kind of tailored, personalised experience that shoppers love. As our Onboarding Specialist, you'll be at the center of that transformation: helping retailers bring the AI assistant to life on their sites, guiding them through setup, and making sure they are trained up on the platform. This is a chance to join a global fast-growing startup, work hands-on with AI, and grow your skills as we scale globally.

As a fast-moving AI startup, things can change quickly - we're looking for someone who is happy (and eager) to wear different hats, roll their sleeves up, and learn as we grow. You will start off in onboarding, but then you might step into customer success and client management. Someone who wants to grow fast and take on new challenges will thrive at preezie.

What you'll do:

  • Own onboarding projects end-to-end (from signup to go-live), keeping timelines and stakeholders on track.
  • Review and validate product data; make sure it meets the required specifications.
  • Configure and test the AI Assistant; ensure it answers questions accurately, and make tweaks to the AI where necessary.
  • Troubleshoot, document fixes, and escalate when required.

What you'll bring:

  • A big part of this role involves AI prompt engineering. Prior experience in prompt engineering would be preferred.
  • Experience in onboarding/implementation or customer success (SaaS/eCommerce a plus).
  • Exposure to, or knowledge of eCommerce metrics, eCommerce backends (e.g. Shopify), or digital marketing.
  • You are data literate, have direct experience working with data (e.g. product data, customer data, CRM data, etc.), and you're confident in validating data quality and mapping fields between systems.
  • You are code-comfortable, but not a developer. You're happy to make very light tweaks in code snippets to configure, troubleshoot issues, or test.
  • Eagerness to pitch in beyond onboarding: support tickets, demos, help docs, Looms, customer success management.
  • Clear communicator who can take direction and execute without being followed up.
  • Highly organised. Manages timelines tightly, keeps tidy notes, proactively updates stakeholders (internal and external).
  • Curiosity about AI and how it helps shoppers; eagerness to learn our product deeply.
  • Startup mindset: action oriented, low ego, flexible, comfortable with changing priorities.

Not sure you tick every box?

If you're excited about this role, have a semi-technical background, enjoy working with clients, and are eager to learn and grow, we'd still love to hear from you. We hire for potential, drive, and a bias to action, so apply even if your experience doesn't perfectly match.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionHuman Resources
  • IndustriesTechnology, Information and Internet

Referrals increase your chances of interviewing at preezie by 2x

Sign in to set job alerts for "Onboarding Specialist" roles.

Parkville, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Hawthorn, Victoria, Australia A$78,000.00-A$78,000.00 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

Docklands, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 4 days ago

Essendon Fields, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Onboarding Specialist (Software) Fixed Term

Melbourne, Victoria, Australia 3 weeks ago

Docklands, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

South Melbourne, Victoria, Australia 1 month ago

Talent Acquisition & Early Careers coordinator

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 7 months ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Diversity Inclusion & Belonging Specialist

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 1 week ago

Heatherton, Victoria, Australia 1 month ago

Southbank, Victoria, Australia 1 month ago

Ravenhall, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia preezie Full time

    Get AI-powered advice on this job and more exclusive features.At preezie, we're transforming online shopping with our AI Shopping Assistant - a tool that helps online retailers deliver the kind of tailored, personalised experience that shoppers love. As our Onboarding Specialist, you'll be at the center of that transformation: helping retailers bring the AI...


  • Melbourne, Victoria, Australia Xplor Full time $90,000 - $120,000 per year

    Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...


  • Melbourne, Victoria, Australia Xplor Full time $80,000 - $120,000 per year

    Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...

  • Onboarding Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Ordermentum Full time

    At Ordermentum, we are on a mission to become the single platform of choice for all food and beverage businesses to manage orders, facilitate payments, and discover new products and services that save time and money.We are looking for a driven, self-motivated Supplier Onboarding Specialist to join our Supplier Onboarding team.What you'll do- End-to-end...


  • Melbourne, Victoria, Australia Momence Full time

    About MomenceMomence is a next-gen booking and communications platform for experience-based businesses, such as yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, etc. We help thousands of businesses with scheduling and payments, communication, and automation of their business backend. We also have a...


  • Melbourne, Victoria, Australia Global Blue Full time

    Join to apply for the Merchant Onboarding Operator role at Global BlueContinue with Google Continue with GoogleJoin to apply for the Merchant Onboarding Operator role at Global BlueGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with...


  • Melbourne, Victoria, Australia Global Blue Full time

    Join to apply for the Merchant Onboarding Operator role at Global BlueContinue with Google Continue with GoogleJoin to apply for the Merchant Onboarding Operator role at Global BlueGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with...


  • Melbourne, Victoria, Australia beBeeSpecialist Full time $78,000 - $120,000

    Job DescriptionWe are seeking a skilled Risk Management and Onboarding Specialist to join our team. As a key member of our Merchant Risk Team, you will be responsible for assessing incoming merchant applications, evaluating risk profiles, and ensuring seamless onboarding processes.You will work closely with merchants to clarify details, request supporting...


  • Melbourne, Victoria, Australia LexisNexis Risk Solutions Full time

    Pre-sales support / Onboarding Specialist - Risk & Compliance page is loadedPre-sales support / Onboarding Specialist - Risk & ComplianceApply locations AUS - (Sydney - Tower 2) Melbourne time type Full time posted on Posted 3 Days Ago job requisition id R91680LexisNexis is a global leader in providing industry-leading legal content to professionals across...


  • Melbourne, Victoria, Australia beBeeinnovation Full time $170,000 - $200,000

    Job Title: AI Innovation SpecialistAbout the Role:We are seeking a highly skilled and innovative AI Innovation Specialist to join our team. As an expert in artificial intelligence, you will play a crucial role in designing and implementing cutting-edge solutions that drive business growth and efficiency.Key Responsibilities:Co-Design & Build: Collaborate...