Analyst Technology Operations Centre

3 weeks ago

Perth, Western Australia Hancock Iron Ore Full time

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Free onsite parking at the Remote Operational Centre (ROC)
Company contribution towards private health cover for employees and immediate family

About the role:

The Technology Operations team is currently seeking an Analyst Technology Operations Centre (TOC) to join them on a 8/6 Roster based at Perth for a 12 Month Opportunity. Reporting to the Supervisor Technology Operations Centre, you will be the key escalation point for IT/OT Incident Management, this role is dedicated to accelerating issue resolution, maximising production uptime, and reducing Mean Time To Resolve (MTTR).

The position maintains a strong emphasis on operational excellence and continuous service improvement across critical systems, including LTE, AHS, Auto Drills, and Rail Communications, through proactive maintenance, high system availability, and ongoing business improvement initiatives.

The role leverages IT/OT expertise to enhance monitoring, improve response times, and promote a culture of continuous service improvement. Responsibilities also include active involvement in major incident management, driving process enhancements, and participating in rostered on-call duties to ensure sustained operational performance. This role also provides interim coverage for 24x7 Technology Operations Centre Analysts during planned and unplanned absences which may include working occasional night shifts to ensure seamless service delivery.

Duties:

Execute and perform processes that optimize the cost and quality of services by adhering fault response procedures and playbooks to triage, respond, and communicate about faults.
Coordinate fault response with multiple parties including business stakeholders, technical resources, vendors, and users. This includes contacting Major Incident Manager for high impact faults.
Identify and drive continuous improvement initiatives to enhance the capabilities of the Technology Operations Centre team and support operational excellence.
Act as the on-call major incident manager for critical IT/OT incidents whilst on your 8/6 roster
Collaborate with teams both within and outside of technology, in the operations centre and on-site, to support production-critical operational technology and resolve incidents efficiently.
Record fault details, timelines, investigation results, actions and effort taken to respond in ITSM Toolset.
Detect, monitor and respond to dashboards triggered alarms and maintaining operational health which is deemed critical for the successful execution of vital business function.

Skills and Experience:

Bachelor's Degree or higher in related domains and/or demonstrated, relevant industry experience which may include Computer Science, Information Management, Information Technology, or Software Engineering.
Demonstrated experience supporting a range of users in mid-to large scale IT/OT operations, including hands on troubleshooting experience.
Proven track record in process improvement and major incident management.
ITIL knowledge (incident, problem and change)
Previous ITSM Tool Use (ServiceNow highly desirable)
Experience with network monitoring and security monitoring systems, log management and analytics/dashboarding systems.

Perth ROC Facilities:

Free on-site parking at remote operational centre (ROC)
Modern spacious office with break-out facilities
In-house café providing variety of hot & cold food options and barista coffee
Flexi Leave available to all Perth based office staff
Flexible working hours outside of core business hours
Active social club with community events and activities for employees
Lifestyle, Learning and Recreation initiative which provide events for your family

About Hancock Iron Ore
The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia's Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

How to apply

Click APPLY to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology
IndustriesMining

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