Analyst Technology Operations Centre

Job description:

• 8/6 days only roster | Perth Roster
• 11 Month Opportunity
• Free onsite parking at the Remote Operational Centre (ROC)
• Company contribution towards private health cover for employees and immediate family

About the role:

The Technology Operations team is currently seeking an Analyst Technology Operations Centre (TOC) to join them on a 8/6 Roster based at Perth for an
11 Month Opportunity.
Reporting to the Supervisor Technology Operations Centre, you will be the key escalation point for IT/OT Incident Management, this role is dedicated to accelerating issue resolution, maximising production uptime, and reducing Mean Time To Resolve (MTTR). The position maintains a strong emphasis on operational excellence across critical systems, including LTE, AHS, Auto Drills, and Rail Communications, through proactive maintenance, high system availability, and ongoing business improvement initiatives.

The role leverages IT/OT expertise to enhance monitoring, improve response times, and promote a culture of continuous service improvement. Responsibilities also include active involvement in major incident management, driving process enhancements, and participating in rostered on-call duties to ensure sustained operational performance.

Duties:

• Execute and perform processes that optimize the cost and quality of services by adhering fault response procedures and playbooks to triage, respond, and communicate about faults.
• Triage, troubleshoot, and respond to faults within skillset, authorisation, and playbooks, or engage additional specialist technical assistance
• Collaborate with teams both within and outside of technology, in the operations centre and on-site, to support production-critical operational technology and resolve incidents efficiently.
• Record fault details, timelines, investigation results, actions and effort taken to respond, and root cause in ITSM Toolset.
• Generate SAP and Servicenow notifications and record all investigation results and actions prior to triaging to level 2/3 teams
• Detect, monitor and respond to dashboards triggered alarms and maintaining operational health which is deemed critical for the successful execution of vital business function.
• Adopt and deploy log analyses for evidence to support root cause identification. Coordinate fault response with multiple parties including business stakeholders, technical resources, vendors, and users. This includes contacting Major Incident  Manager for high impact faults or issues to escalate and seek guidance.

Skills and Experience:

• Bachelor's Degree or higher in related domains and/or demonstrated, relevant industry experience which may include Computer Science, Information Management, Information Technology, or Software Engineering.
• Demonstrated experience supporting a range of users in mid-to large scale technology operations. Proven track record in process improvement and major incident management.
• ITIL knowledge (incident, problem and change)
• Previous ITSM Tool Use (ServiceNow highly desirable)
• Experience with network monitoring and security monitoring systems, log management and analytics/dashboarding systems.
• Hands-on hardware and software troubleshooting experience

Perth ROC Facilities:

• Free on-site parking at remote operational centre (ROC)
• Modern spacious office with break-out facilities
• In-house café providing variety of hot & cold food options and barista coffee
• Flexi Leave available to all Perth based office staff
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, Learning and Recreation initiative which provide events for your family

About Hancock Iron Ore
The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia's Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Equal Opportunity

Hancock Iron Ore is an Equal Opportunity Employer and encourages Indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

How to apply

Click
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to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted.

Aya Hirst