Coach and Member Relations Specialist

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About Us

At Catalyst Training Co., we're not your average gym, we're a high-performance, community-first training space committed to long-term results, inclusive culture, and genuine human connection. We're redefining what it means to work in fitness, giving professionals a place to coach, grow, and lead with purpose, without the pressure of rent or endless lead-chasing.

About Us

At Catalyst Training Co., we're not your average gym, we're a high-performance, community-first training space committed to long-term results, inclusive culture, and genuine human connection. We're redefining what it means to work in fitness, giving professionals a place to coach, grow, and lead with purpose, without the pressure of rent or endless lead-chasing.

The Role

We're seeking a dynamic Coach & Member Relations Specialist, someone who can switch seamlessly between delivering exceptional coaching and creating memorable client experiences at our front desk. You'll be part of a high-functioning team that values excellence in both training outcomes and 5 star service.

Whether you're leading a small group session, guiding a personal training client, or greeting a new visitor with warmth and professionalism, your role is critical to delivering the Catalyst Standard.

This is an ideal position for a well-rounded fitness professional who is passionate about coaching, values career stability, and thrives on making members feel seen, supported, and successful.

Key Responsibilities

Coaching

• Deliver high-quality 1-on-1 personal training and small group sessions tailored to client goals.
• Maintain energy, technique, and progression across sessions, ensuring clients feel coached, not just supervised.
• Support member results through assessments, programming, and ongoing education.
• Collaborate with the coaching team to ensure a consistent, professional, and results-focused training experience.
  
  

Member Relations

• Provide concierge-level service at reception, warmly greeting all members and guests within 10 seconds of arrival.
• Handle gym tours, new member onboarding, and follow-ups with a focus on building trust and long-term engagement.
• Manage inquiries, bookings, and scheduling in-person and via our CRM.
• Proactively identify opportunities to upsell programs, personal training, and specialty classes in a value-driven way.
• Create delightful moments, like personalised welcome notes, milestone shoutouts, and thoughtful gestures that elevate the member journey.
• Maintain 5-star facility standards in reception and coaching areas.
  
  

Who You Are

• Dual-Skilled – You're equally confident coaching a class and speaking to a new lead at the front desk.
• Member Obsessed – You love building rapport, remembering names, and creating small moments of delight that add up to big loyalty.
• Sales Comfortable, Not Pushy – You understand how to recommend and convert with care and clarity.
• Fitness Qualified – Cert III in Fitness minimum (IV preferred); confident coaching individuals and groups.
• Strong Communicator – Articulate, warm, and professional—verbally and in writing.
• Team-Oriented – You thrive in a collaborative, feedback-driven environment.
• Organised & Reliable – You respect systems, time, and the trust that clients place in us.
• Weekend & Shift Flexible – You're happy to work a rotating roster including weekends.
  
  

What We Offer

• Professional Development – Career mentoring, team upskilling, and leadership pathways.
• Premium Workplace – Clean, well-equipped, high-performance facility that reflects our care-first culture.
• Team Culture – Work alongside experienced, motivated professionals who genuinely support one another.
• Complimentary Gym Access
  
  

Job Type: Casual

Pay: From $30.13 per hour

Expected hours: 8 – 38 per week

Benefits

• Employee mentoring program
• Gym membership
  
  

Schedule

• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Rotating roster
• Weekend availability
  
  

Supplementary Pay

• Performance bonus
  
  

Work Location: In person

Application Deadline: 20/07/2025Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesWellness and Fitness Services

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