ServiceNow Developer

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience, we steer enterprises through the digital journey by leveraging an AI-powered core and agile digital at scale. We are committed to continuous improvement through building and transferring digital skills and ideas from our innovation ecosystem.

Short Description: Looking for Senior SME / Architect - HRSD, ITSM

Salary Range : AUD 129,311 - 142,018 (Annual Gross)

Developer – HRSD, ITSM serves as the subject matter expert in ServiceNow platform, Service portal, integrations, reporting, and champions of best practices. The incumbent has extensive knowledge and experience with the application development lifecycle, as well as strong technical troubleshooting and communication skills.

Roles and Responsibilities:

• Enterprise Architecture Leadership: Lead the design and implementation of ServiceNow solutions aligned with business goals and IT strategies, ensuring architecture is scalable, secure, and aligned with industry best practices.
• Solution Design & Development: Design high-level architectures for complex ServiceNow implementations across multiple ServiceNow modules, ensuring optimal integration with other enterprise systems.
• ServiceNow Platform Governance: Define and enforce governance practices for ServiceNow platform, ensuring compliance with architecture standards, security protocols, and ServiceNow best practices.
• Technical Leadership & Mentorship: Provide technical leadership and mentorship to developers, administrators, and junior architects, ensuring team members adhere to architectural standards.
• Security & Compliance: Ensure solutions are designed with security, compliance, and data privacy in mind, adhering to regulatory standards and organizational policies.
• Project Management Support: Work closely with project managers to ensure that projects are executed according to agreed timelines and budgets, offering architecture guidance throughout the project lifecycle.
• ServiceNow Roadmap Development: Develop and maintain the ServiceNow roadmap, aligning it with business objectives and long-term technology strategies.
• Vendor and Partner Coordination: Work closely with ServiceNow partners and vendors to ensure seamless implementation of solutions and adherence to best practices.
• Documentation & Reporting: Prepare detailed architecture and design documentation, as well as executive-level reports and presentations to communicate technical strategies and outcomes to senior leadership.

Skill / Competencies / Experience:

ESSENTIAL

• Proven experience designing and implementing complex ServiceNow solutions.
• Expertise in ServiceNow platform, including ITSM, ITOM, ITAM, HRSD and other modules.
• Strong leadership skills with the ability to mentor and guide a technical team.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• 8+ years of experience managing the ServiceNow Platform
• ServiceNow Certified System Administrator (CSA) certification
• Good to have ServiceNow Certified Technical Architect (CTA) Certification is required.
• Excellent Analytical and time management skills
• Excellent communication skills both verbal and written in English

PREFERRED

• At least 8+ years of experience in ServiceNow ITSM, HRSD support, Enhancements and implementation
• Strong communication skills, both written and verbal.
• Highly motivated self-driven with a positive attitude.

ADDITIONAL

• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

Infosys is an equal opportunity employer. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team via email or phone for adjustment.

Please note: Infosys does not accept unsolicited resumes from third-party vendors. All recruitment activity must be coordinated through the Talent Acquisition department. Infosys is committed to merit, competence, and performance, and to embracing diversity and an inclusive environment.

• Mid-Senior level

• Full-time

• Information Technology

• Information Services