Customer Service Manager
4 weeks ago
We are looking for an experienced Customer Service Manager to join our team of professionals on a full time and permanent basis
The role includes but is not limited to:
Maintain good customer relationships
Oversee and assist with customer queries and concerns
Oversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Liaise with contractors and third parties to coordinate customer service outcomes
Maintain business records
Account reconciliations
Ensure the company's policies, procedures and standards are adhered to
Co-ordination of personnel activities including but not limited to safety, training and supervision
Report and collaborate with senior management to promote growth with customers and suppliers
Desirable traits and will highly be regarded:
Customer service focused
Strong communication skills
Good communication over the phone, in person and via email
Proficient in Microsoft Office (Outlook, Word & Excel)
Effective time management
Ability to work both autonomously and in a team
Self-motivated, organised, punctual and reliable
Must have great work ethics
Salary: Between $75,000 and $80,000 per annum + Super
If you are interested in this role, please apply now
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