Client Services Manager Ipswich

3 weeks ago

Ipswich, Australia Challenge Community Services Full time

Join to apply for the Client Services Manager Ipswich - Full Time role at Challenge Community Services

JOIN US - SHAPE LIVES - BUILD YOUR CAREER

About The Role

We are seeking a dynamic and compassionate Client Services Manager to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.

You'll drive a culture of continuous improvement and excellence in service delivery while working collaboratively with HR, Rostering, Quality Safeguarding and Practice, and Business Support and Systems Administration.

Benefits
  • Pay rates from $51.00 – $53.31 (SCHAD's Award Level 5, based on experience/qualifications)
  • Ongoing training and leadership development opportunities
  • Clear career progression through succession planning
  • Fitness Passport access for you and your family
  • Salary packaging + meal/entertainment card (if eligible)
  • Birthday leave to celebrate you
Duties
  • Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements.
  • Mentor and support your team, fostering a positive culture.
  • Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
  • Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
  • Build strong relationships with clients, families, carers, and stakeholders.
  • Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.
Essential Skills and Experience
  • Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
  • Knowledge of the disability sector, including NDIS funding and compliance.
  • Leadership experience with the ability to coach and mentor.
  • Excellent communication, organisational, and negotiation skills.
  • Proficiency in client management systems and Microsoft Office Suite.
Desirable
  • Tertiary qualification in Social Science, Health or a related field.
  • Experience in setting up new services and managing multiple sites.
About Us

For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.

How To Apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Kathleen Hyndes via email kathleen.hyndes@challengecommunity.org.au

Closing Date - 7th September 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.


#J-18808-Ljbffr

  • Client Services Manager Ipswich

    3 weeks ago

    Ipswich, South Dakota, Australia Challenge Community Services Full time

    Join to apply for the Client Services Manager Ipswich - Full Time role at Challenge Community ServicesJOIN US - SHAPE LIVES - BUILD YOUR CAREERAbout The RoleWe are seeking a dynamic and compassionate Client Services Manager to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites,...

  • Client Services Manager

    2 days ago

    Ipswich, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER** Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through...

  • Client Services Manager Ipswich

    2 weeks ago

    Ipswich, Australia Challenge Community Services Full time $51,000 - $53,000 per year

    JOIN US - SHAPE LIVES - BUILD YOUR CAREERAbout The RoleWe are seeking a dynamic and compassionateClient Services Managerto lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.You'll drive a culture of...

  • Manager, Works and Field Services

    6 days ago

    Ipswich, Australia Ipswich City Council Full time

    **About us** Ipswich City Council is the local government authority for the City of Ipswich, Queensland’s oldest provincial city and one of Australia’s fastest growing and most vibrant regions. Council’s strategic leadership is provided by an elected mayor and eight councillors who serve to deliver transparent, accountable, and effective local...

  • Client Services Manager

    1 week ago

    Ipswich, South Dakota, Australia Home Group Full time

    OverviewJob Description - Client Services Manager (251469). Client Services Manager - (251469). Description: Client Services Manager. Temporary contract (to the end of March 2026), part time (22.5 hpw). Salary £27,338 to £28,890 per annum [pro rata] and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session.Home, a...

  • Client Services Manager

    1 week ago

    Ipswich, Australia Home Group Full time

    OverviewJob Description - Client Services Manager (251469). Client Services Manager - (251469). Description: Client Services Manager. Temporary contract (to the end of March 2026), part time (22.5 hpw). Salary £27,338 to £28,890 per annum [pro rata] and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session.Home, a...

  • General Manager

    1 week ago

    Ipswich, Australia Ipswich City Council Full time

    **About us** Ipswich City Council is the local government authority for the City of Ipswich, Queensland’s oldest provincial city and one of Australia’s fastest growing and most vibrant regions. Council’s strategic leadership is provided by an elected mayor and eight councillors who serve to deliver transparent, accountable, and effective local...

  • General Manager

    4 days ago

    Ipswich, Australia Ipswich Basketball Association Full time $80,000 - $120,000 per year

    About the role The Ipswich Basketball Association is seeking an experienced and strategic General Manager to oversee the operations and development of basketball in the Ipswich region. As the General Manager, you will be responsible for leading the organisation's vision, financial management, stakeholder relationships, and the delivery of high-quality...

  • Rigger - Ipswich

    2 days ago

    Ipswich, Australia Workfast Marketplace Pty Ltd Full time

    10/hr days with penalties - Easy commute from West Brisbane/Ipswich - Ongoing projects available Workfast ***are a labour hire and specialist recruitment company working with some of Australia’s largest and leading civil and rail projects. We are working on behalf of our client, who are a leading provider specialising in engineering, structural,...

  • Media Manager

    6 days ago

    Ipswich, Australia Ipswich City Council Full time

    **About us** Only half an hour from Brisbane, Ipswich is both the state’s fastest-growing area and oldest provincial city. It is a dynamic blend of rich heritage, proud communities, diverse landscapes, a rapidly growing population, and a lively energy all contributing to a region full of opportunities for all. Ipswich City Council currently employs more...