Manager – Fraud

Advanced Analytics Manager

Join our dynamic team at the Commonwealth Bank of Australia, where we are committed to safeguarding our customers and organisation against both fraud and scams. We are at the forefront of implementing innovative solutions to address the challenges posed by fraudsters and scammers alike, in line with the new Scam Prevention Framework Bill passed by the Australian Government.

Role Overview
We are seeking a highly skilled Manager in Advanced Analytics to lead our efforts in both fraud and scam prevention. This role is pivotal in managing key stakeholders and portfolios, ensuring alignment with strategic objectives and compliance with regulatory requirements.

Why join us?

• Innovative Environment: Join a community of passionate analysts who leverage data to develop and enhance the Group's detection systems, algorithms, and reporting engines for both fraud and scams.

• Collaborative Culture: Our team's diverse backgrounds allow us to draw on each other's experiences, fostering a collaborative environment where the best ideas thrive.

• Impactful Work: Your contributions will directly protect our customers and their assets, making a real difference in the fight against both fraud and scams.

• Work-Life Balance: We offer flexible working arrangements and support for work-life balance, ensuring you can thrive both personally and professionally.

Join our dynamic team and make a real impact by

• Proactively Identifying Trends: Be at the forefront of detecting and combating emerging patterns in both fraud and scams, ensuring our customers and assets are protected.

• Innovative Rule Development: Analyse fraud and scam activities to craft new rules that prevent similar incidents, staying one step ahead of perpetrators.

• Optimising Detection Systems: Maintain and enhance our detection rule suite, supporting the Group Security Fraud & Scams Response Center with effective alert management and minimising false positives.

• Driving Continuous Improvement: Seek out and implement opportunities to enhance our processes, driving efficiency and excellence.

• Data-Driven Decision Making: Perform comprehensive data analysis to inform and support critical business decisions, ensuring we stay ahead in the fight against fraud and scams.

Your responsibilities:

• Innovating Detection Systems: Continuously improve detection system rules to ensure maximum detection of both fraud and scams while keeping false positives and detection alert volumes low.

• Enhancing Customer Experience: Ensure detection system rules do not negatively impact customer experience.

• Uncovering Insights: Provide valuable insights into trends and anomalies through root cause analysis.

• Building Relationships: Foster effective working relationships with stakeholders to drive collaborative success.

We are interested in hearing from people who are:

We're interested in hearing from people who might not meet all the following criteria. We're open to working with the right candidate to fill any skill gaps during your journey at CommBank.

• Analytical Mindset: Ability to solve problems creatively and think analytically.

• Understanding Fraudster and Scammer Behaviour: Insight into the psychology of fraudsters and scammers to improve detection rules.

• Programming Knowledge: Proficiency in programming - SQL, Python, SAS preferred.

• Proactive Problem-Solving: Ability to suggest and implement practical actions to address emerging trends with tangible outcomes.

• Collaborative Spirit: Ability to work effectively within the analytics community and with stakeholders.

• Educational Background: A degree in a quantitative discipline such as advanced analytics, mathematics, statistics, computing, science, engineering, or actuarial studies.

• Nice to Have: Experience with Snowflake, SageMaker (AWS), Jupyter Notebook, VS Code, advanced analytics and data modelling.

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

If this sounds like you, apply now

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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